Contributor I

iPhone Problems

Forum|Forum|8 years ago
September 4, 2018
12 replies
2579 views

I'll resurrect this as this is the exact issue I'm having. Only on an iPhone X running all the latest iOS. My wife's iPhone 7 Plus, again, fully updated, works fine. My iPad Pro, works fine. iPhone X does the same exact issue as described. I even went so far yesterday to fully wipe the phone. Full factory reset wondering if other apps or MDM (Airwatch) might have impacted it. Set up a brand new phone (no restore), installed the Sonos app first. Used it and the issue immediately happened. Works great until I switch to another app or let the screen go dark. When I re-open it/go back to app, it's frozen. Totally unresponsive and the only way to get it to work is close the app, reopen it, wait about 5 seconds as it 'reboots' itself.

Unresponsive

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H

HouseAd

Contributor I

Totally unresponsive and the only way to get it to work is close the app, reopen it, wait about 5 seconds as it 'reboots' itself.

Same thing happening with me. It worked fine the other day and now it freezes each time I open the app. Sometimes I'm quick enough to get it to respond to a "button press" but most of the time it freezes up straight away. I noticed that the Sonos app was updated in the App Store just 1 day ago - perhaps a bug?

I managed to get diagnostics from my iPhone X: 724968944

iPad Pro (9.5") running iOS 12.1.1 (Software update says it is up to date)

Jeff S

Retired Sonos Staff

Totally unresponsive and the only way to get it to work is close the app, reopen it, wait about 5 seconds as it 'reboots' itself.

Same thing happening with me. It worked fine the other day and now it freezes each time I open the app. Sometimes I'm quick enough to get it to respond to a "button press" but most of the time it freezes up straight away. I noticed that the Sonos app was updated in the App Store just 1 day ago - perhaps a bug?

I managed to get diagnostics from my iPhone X: 724968944

iPad Pro (9.5") running iOS 12.1.1 (Software update says it is up to date)

Hi there,

Thanks for sending in the diagnostic. I see that your Sonos components are having a hard time staying in communication with your wireless network. This is likely why the controllers are having a hard time communicating with Sonos. You have a couple wireless access points running on different wireless channels. This is causing some interference between the signals. We recommend keeping all access points on the same wireless channel as it makes it easier for your Sonos speakers to communicate across your network. Try that and let me know how it goes.

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