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gboi
Contributor I
December 18, 2018
Answered

iPhone not connecting to sonos but iPad, iMac and fire table are connecting

  • December 18, 2018
  • 18 replies
  • 8795 views
Hi

I get this issue on and off every couple of weeks when my iPhone won't connect to my sonos system

My iPad, iMac and fire tablet all work fine

i have removed the sonos app on the iPhone and re installed and still not working. re booted iphone, disconnected the wifi etc after a few days it normally reconnects


any ideas??
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Best answer by Keith N
At this point, it might be best to give our support team a call. There is something on the network that is getting between your iPhone and Sonos. I've seen similar cases before, but in those situations, it ended up being the controller (your iPhone in this case) connecting to a similarly named network or an extender that isn't configured properly.

Either way, I believe having a technician get a closer look at your specific network in real-time would be the best (and fastest) way to get this sorted.

18 replies

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Keith N
Keith NAnswer
Sonos Staff
December 28, 2018
At this point, it might be best to give our support team a call. There is something on the network that is getting between your iPhone and Sonos. I've seen similar cases before, but in those situations, it ended up being the controller (your iPhone in this case) connecting to a similarly named network or an extender that isn't configured properly.

Either way, I believe having a technician get a closer look at your specific network in real-time would be the best (and fastest) way to get this sorted.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
cpking
Trending Lyricist I
May 30, 2019
I have exactly the same problem. I’ve followed the suggestions here several times. I’ve also reset the controller on my phone several times. I go through the process of finding the Sonos system on my network, pressing the play and volume buttons on the nearest speaker and my phone says connected. Then when it attempts to connect, it goes back to the error message.
bockersjv
bockersjv
Local Superstar
May 30, 2019
What do you mean by re-setting the controller on your phone? What phone and OS are you using?

Have you tried deleting the App and re-installing then select connect to existing system.
sushiboy
Contributor I
January 12, 2020

I have the same problem - it drives me nuts. My Phone keeps losing the connection (so does my wife’s). I also get odd scenarios where only 1-2 of my speakers connect and not all as well as periodically I will see all the speakers and then when I try to play something it decides it won’t connect. Every time I need to go back to my desktop and control from there.

I follow all the guidance as above (and have done many times) to get a new IP address as well as sometimes lock IPs in for my phone. None of these attempts stabilise the issues or have helped over the past 12 months I’ve had this set-up.

looks like I just need to call Sonos directly an gos through trouble shooting?

 

Airgetlam
Airgetlam
January 12, 2020

That would be my suggestion. 

Bruce
MatteoP
Lyricist I
February 23, 2020

Try to disable location services on your ipad/iPhone while connecting.

 

 

controlav
controlav
Lead Maestro
February 23, 2020

Make sure your iPhone does NOT have a VPN set on it, as these will often interfere with local network connectivity. If you use your phone to connect to your corporate network, chances are good that you have a VPN on there.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Arbaway
    Lyricist I
    January 17, 2021

    Forget wi fi network.  Reboot phone and join network.  It works. 

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