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BCM
June 8, 2017

iPhone battery life

  • June 8, 2017
  • 21 replies
  • 2327 views
I know there are topics about the battery life of the devices running the Sonos app, but each have been dismissed. I am telling you that there is a battery life problem when the Sonos app is running. I have very specific daily usage requirements which average about 72% battery life left at the end of the day, unless I run the Sonos app. Then, at the end of the day, I have an average of 37% left.

If Sonos wants to continue to blow this problem off, fine, but it is unacceptable to a long time user and overall fan. Not to mention a professional software developer. Get your head out of the sand boys and fix this usage problem. It is widespread and easy to duplicate.
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21 replies

Contributor I
September 25, 2017
Same issue since buying an iPhone 7 with iOS 11. Fully charged last night, SONOS running in background, no music playing on any SONOS player, this morning 9% battery left. 83% SONOS, 4% messages, 2% iPhone, 1% YouTube, 1% Mail. I've been using SONOS since the first product shipped. Haven't noticed this before. I'll try turning off Hardware Volume Control and Lock Screen Controls. Clearly an issue with the SONOS app. Which I am sure they will address...
Lyricist I
September 25, 2017
Since my battery is smaller (my phone is an SE) the effect was deep. I’m currently not using the Sonos. I’ve tried the fix of turning off the hardware volume control and the lock screen control and quickly found out the app without that was worthless. Seriously thinking of getting something else.
Lyricist II
October 10, 2017
I was having the same problem with my iPhone battery drain even if I activated Sonos from my computer. I went into iPhone settings while Sonos was playing today (iHeart Radio) and it showed battery usage of 25%. All other apps were around 1 or 2 percent.

I turned off the controls per the other posts. We will see if this helps.
Airgetlam
October 11, 2017
If it doesn't, and you want to help Sonos diagnose the issue, a diagnostic would probably help them a lot.

You're the first person I've seen complain since the release of version 8.0 of the app. I find that interesting.
Bruce
Avid Contributor I
November 18, 2017
Hi all - I have had the same problem for quite a while but only just getting around to reporting it - the Sonos app eats up my battery on my IOS Iphone 6S (latest IOS version).

This seems to happen even if the Sonos app is just running in the background, and sometimes even when no music is playing on the sonos devices.

If the Sonos app is running the phone will burn through 20% of my battery in about half an hour - much higher than any other app other than maybe streaming of video. As said above, it seems to do this even when phone is switched off or Sonos app is in the background.

p.s. - I am using the latest IOS, latest Sonos app version, speakes are fully updated etc.

p.p.s - I am a bit sceptical about the explanation that this is because the app has to "play a song in the background" to appear on the lock screen - if I am playing an apple music or spotify song through my headphones in the background it doesn't use nearly as much battery as this Sonos app.
Lyricist I
November 18, 2017
Since iOS 11 my batter use has been utter pants. Facebook got wiped first, then Sonos, Sonos was using about 30% of my battery in a day, without being used. Left it on the iPad with no problem. Don't really need it on the phone given I have the iPad, and you can't control it away from home anyway so no need to be mobile. Battery life a lot sweeter without Sonos. I might dig out my old Sonos controller 100 if I can find it....just for nostalgic purposes!
Lyricist III
November 29, 2017
same thing happens on android. well, it does with my HTC 10.
I've not even got the Sonos app open - simply pressed "play" on my Play:3 as the last thing streaming was local radio and had that on in the background since this morning.
It's now 3.15pm and my phone at 37% battery.
Lyricist I
January 2, 2018
Just affirming I’m having the issue as well. iPhone 7 with the latest OS. Got two Sonos 1 for Christmas. Love them except for the iPhone battery drain. Today, 42% of my battery use was from Sonos. That’s just crazy.

I agree with those above who note that, though the lock screen functions can be disabled, that defeats the point of good usability. Seems like this should be fixable. Please, Sonos, step up.
Airgetlam
January 2, 2018
Maybe if you were to submit a system diagnostic, and post the number here, for the folks at Sonos to look at, it would provide them additional information for them to look at to track this issue down? It's hard to step up if you don't have enough information by which to reproduce the issue.
Bruce
Lyricist I
January 2, 2018
Thanks, Bruce. I didn't realize that was possible. I just submitted a system diagnostic, #8306998. Hopefully that's helpful step.