Contributor I

Answered

iPhone 13 Pro max running ios 15

Forum|Forum|5 years ago
September 27, 2021
15 replies
2320 views

Unable to complete true play with my device, telling me it’s not supported

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Best answer by GuitarSuperstar

Since the iPhone 13 just came out four days ago, I doubt that it supports Trueplay yet. Hopefully it will be supported on the next software update.

You can use your old phone or borrow someone’s iOS device to perform Trueplay tuning.

G

GuitarSuperstarAnswer

Lead Maestro

Since the iPhone 13 just came out four days ago, I doubt that it supports Trueplay yet. Hopefully it will be supported on the next software update.

You can use your old phone or borrow someone’s iOS device to perform Trueplay tuning.

"Receive with simplicity everything that happens to you." - Rashi

Airgetlam

That being said, and I don’t disagree with anything GuitarSuperstar said, Sonos has been extremely slow in supporting other devices released in the last 18 months or so. I would hope they can figure out how to get the iPhone 13 series set up for TruePlay, as well as the older devices released by Apple. There’s a list here about what Apple devices are currently supported.

Bruce

P

Palex481

Lyricist I

It’s ridiculous that it doesn’t work on any of the devices I own. I have iPhone 13 Pro Max, iPad Pro 11(3rd generation) and iPad mini 6. All running iOS 15.1 final version(not beta).

For as much as I paid for Sonos sub, two play 1 speakers and the Sonos One SL, I shouldn’t have to buy an old iOS device just to true play tune everything.

J

Johnathonm

Contributor I

Unable to complete true play with my device, telling me it’s not supported

It’s a poorly coded Sonos ioS issue. It’s not your phone, it’s tied to iOS 15 and their failure

J

Johnathonm

Contributor I

Since the iPhone 13 just came out four days ago, I doubt that it supports Trueplay yet. Hopefully it will be supported on the next software update.

You can use your old phone or borrow someone’s iOS device to perform Trueplay tuning.

Would you like to come over and loan me your phone? That would be swell.

106rallye

@Johnathonm I agree with @Airgetlam that Sonos has been slow of late with picking up on new iOS devices for Trueplay. As I understand Trueplay relies on set references for which it needs to know the characteristics of each microphone used on every iOS device used for Trueplay. So it is not a Sonos app coding problem.

T

thecodingart

Enthusiast I

They don’t even support the last gen iPad Pro yet which is my only alternative device. Sort of ridiculous if they’re not going to provide mic tuning accessories separate from phones.

M

Mitchellsx

Renowned Enthusiast II

Disappointing that Sonos take so long to sort stuff like this, I know the iphone 13 hasn’t been out that long. but nearly a month now, People who own sonos stuff probably have the latest iphones etc, so it should be a priority to get truplay updated.. ive still not been able to truplay my beam gen 2 as I have no other device that can do it..

J

Johnathonm

Contributor I

@Johnathonm I agree with @Airgetlam that Sonos has been slow of late with picking up on new iOS devices for Trueplay. As I understand Trueplay relies on set references for which it needs to know the characteristics of each microphone used on every iOS device used for Trueplay. So it is not a Sonos app coding problem.

Theee is no reason there isn’t a TestFlight aka beta of the app seeing as we are well into 15.02, it is also across different models. E.g. iPad, iPhone 12, etc. hence, the failure.

J

Johnathonm

Contributor I

And moreover, they have access to dev equipment and libraries at this tier. It sits poorly with me for a first run with the company,

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