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AtALoss
AtALoss
Contributor I
September 3, 2017
Question

IPad App not working

  • September 3, 2017
  • 25 replies
  • 2910 views
I didn't do anything at all and my iPad app is nonfunctional. Tried deleting and reloading, but no use. Sonos still working with iPhone and Mac at least. What just happened, anyway?
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    Ryan S
    Ryan S
    Retired Sonos Staff
    September 5, 2017
    Hi AtALoss, going off of a hunch here, but can you check your router's settings for us? If you're familiar with these steps, I'd like to see if you can go into the router's administration page, then to the LAN or DHCP setup. Check to see what the address range or the amount of addresses going out is. From the diagnostic, I can see nothing is getting an address higher than 10, which means your router might be only giving out 10 IP addresses. If that's the case, than you may be running into an issue where one of your devices can't get an IP.

    If you see this setting at 10, can you set it higher and let us know how it goes?

    If this doesn't solve your trouble, or you're uncomfortable with looking at these settings, please feel free to give us a call on our support line. Our team will be happy to assist.
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    Airgetlam
    Airgetlam
    September 5, 2017
    Jeez. Never thought of that.

    Thanks, Ryan 🙂
    Bruce
    Ryan S
    Ryan S
    Retired Sonos Staff
    September 5, 2017
    Jeez. Never thought of that.

    Thanks, Ryan :)
    It's not common, but I've seen it happen enough times to be cautious. The symptons would be that sometimes one (or more) devices don't connect no matter what you do. Usually, the device that doesn't connect changes if you reboot things. There was a popular router type that shipped with a DHCP range of 10 by default for a while.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Airgetlam
    Airgetlam
    September 5, 2017
    Well, whomever thought of that idea as being a good one should be hung and quartered :)

    I'll file this away in my memory if I run into something like this again.
    Bruce
    AtALoss
    AtALossAuthor
    Contributor I
    October 22, 2017
    I never managed to try the fix suggested, due to work picking up too much. However, the last Sonos update on the iPad fixed the problem. I have all 3 speakers back again on the iPad. Why? Your guess is as good as mine.
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