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PaulSinnema
Contributor I
April 17, 2019

iPad 2 not working with Control anymore

  • April 17, 2019
  • 15 replies
  • 1623 views
Ok, I've had it with Sonos. This is the second time this happens. I already had to replace 2 iPad gen 1 with iPad gen 2 tablets and now it seems I have to buy 2 new one's again. I'm going to sell everything and buy some other system that does not impose these kinds of practices upon me.
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      AFROD
      Lyricist I
      November 11, 2019

      Maybe Apple is partly to blame here, but what’s preventing Sonos from creating an app that truly works through a third party?

      Airgetlam
      Airgetlam
      November 11, 2019

      Oddly enough, Apple (and Google, for Android). Once they stop supporting a operating system, you can no longer get reference/assistance with any issues when you’re programming for that environment. Nor can you get source code in order to learn the OS yourself and figure out the problems.

      Bruce
        RUBIX2
        Enthusiast I
        November 11, 2019

        Maybe Apple is partly to blame here, but what’s preventing Sonos from creating an app that truly works through a third party?

        Imo Nothing is preventing Sonos from 

        -allowing missmatched versions so the last supported app on your iPad can continue to control your system when you upgrade your firmware (subject to limits)

        - allowing owners to downgrade the firmware on their Sonos units to continue using older control hardware

          Sonos Toxic
          Lyricist III
          March 3, 2020

          Normally I do not make posts expressing my dissatisfaction with products because it does not do any good or change the end result. This is one of those times when it will not change anything, but I am irritated, and I want to express it. I own 6 ipads, three of them are Ipad 2’s that will no longer work with Sonos. I try to never use the word hate, but I reserve that word for Apple because they are the most arrogant company I have every dealt with in my 58 years of being alive. The only reason I own the Apple ipads is because I love the LaunchPort charges and sleeves I have scattered throughout my house, and the fact that I basically I only use them to control Sonos, Thermostats and RadioRA2. I have a $ 30K distributed audio system comprising of over $ 6K in Sonos connect, connectamps and subwoofers in 10 zones. The fact that I cannot use my original Ipad2’s and I have to buy new units to control my Sonos system is ridicules and unfair to Sonos customers. I am not technologically or financially challenged but I should not have to spend $ 1,800 (3 iPads x $ 400 + $200 LaunchPort sleeves) just to continue to use the $ 6K worth of Sonos equipment I own.

          I also agree with the hundreds of other posts in different categories complaining about the constant Sonos App updates. When I first starting using Sonos 4 plus years ago you could do anything in the App on the main page by pushing a few buttons. Now you must push 5 or 6 buttons on multiple pages to accomplish the same task. I own a technology company, so I am not some old guy complaining about having to learn something new, I am complaining because you are not making the user experience better by forcing me to push more buttons. In this case, change does not always equal better, and it should in a company with your history and experience of making innovative products. Although I do not put Sonos in the same category as my dislike for Apple, I do think you are arrogant, and that attitude is not going to serve you well in the long run.

          Sonos can certainly figure out how to support older software on IOS products that Apple does not support. You could easily keep multiply older versions on your website for your customers to download outside the Apple App store. Let’s be honest, you do not want to do it. Sonos could also figure out how to let people keep an older version of the software they like better, and not force them into a new skin. I realize that this is a complicated issue and I could not possibly be aware of all the challenges Sonos is faced with, but I think there was a better way to handle it for your loyal customers.

          Totally agree on what you said. Well speaking. 

            water00boy
            Lyricist I
            March 6, 2020

            Sonos, like Apple, play the “Oh we have to update our products, which means you’ll lose compatibility and function” game because of one simple thing- without updates, no further profits are generated. While Sonos’s speakers work fine, and the system “can” work very well, they continue to upgrade simply to force consumers to buy more products. Their software is garbage, and constantly requires re-boots. I use it probably once every two weeks and honestly cannot remember a time when I could simply “turn it on”. If guests are coming I have to remember to “start” my audio system, which means spending anywhere from 5 to 40 minutes getting it back to working. 

            Now with their “new improved” system, the app has been dropped from my iPhone, and only 2 of the 6 speakers can be found from my desk top app. Only by adding new speakers via my daughters iPhone allows me to add speakers. For this I had the privilege of spending well into the $1000’s of dollars to outfit my home. They think they are clever, and are only employing “capitalistic” technique- I pray for the day a competitor makes itself available. Brand loyalty, which often counts for some thing, is at an all time low for this product. I look forward to getting rid of it.

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