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aktcbell
Contributor I
September 17, 2020

iOS14 upgrade - S1 app not working

  • September 17, 2020
  • 58 replies
  • 14685 views

Up dated to IOS14 yesterday, SI app refused to work. 
After an hour of doing the turn it on and off again dance, with no joy… in installed the app and reinstalled it.

The app then asked permission to connect to Wif and Bluetooth- system is now up and running.

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    58 replies

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    Krishma M
    Krishma M
    Retired Sonos Staff
    September 19, 2020

    Hi folks, thanks for reaching out with the Sonos Community! 

    If you all still experience a system not found after enabling Local Network Privacy for Sonos S1, then we need to continue to troubleshoot System Not Found as normal.

    The ‘system can’t be found’ is a completely different issue. Try two things. First, unplug all your Sonos devices from power, then reboot your router. Once the router recovers, plug back in your Sonos. 

    Second, try wiring one of your speakers to the router directly with an Ethernet cable. 

    If neither works, open a new thread. 

    Check that out. We and the community are always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    disor
    Trending Lyricist I
    September 19, 2020

    Same issue with my sonos one S2

    and ios 14.

    no Connection via Solos-App or via AirPlay.

    network Access in Setting are allowed.

    Pincenoire
    Lyricist I
    September 20, 2020

    Hi,

     

    on my side it was working perfectly before updating to iOS14.

    i went to the options and updated the local network setting.

     

    however the app is stuck on the opening screen and nothing can be done.

    fred9255
    Contributor I
    September 20, 2020

    Turned on Local Network permission for Sonos S1 app, but still cannot group any rooms using either of our iPhones.  However grouping works on the Sonos desktop app for Mac.  Any resolution on this?

    Krishma M
    Krishma M
    Retired Sonos Staff
    September 20, 2020

    Hi folks, thanks for reaching out. Try to remove and re-add the Sonos app on your phone if it’s not working properly. Make sure to turn on the permission and also a reboot of your phone may help. Let us know how it goes. We and the community are always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    disor
    Trending Lyricist I
    September 22, 2020

    Hi folks, thanks for reaching out. Try to remove and re-add the Sonos app on your phone if it’s not working properly. Make sure to turn on the permission and also a reboot of your phone may help. Let us know how it goes. We and the community are always here to help.

    Restart of the iPhone helps !
    thanks

    Krishma M
    Krishma M
    Retired Sonos Staff
    September 22, 2020

    Hi @disor, thanks for keeping us posted here. I’m glad that it’s working fine now. Just let us know if you still need anything. We and the community are always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    DannyL
    Lyricist I
    September 23, 2020

    I’ve tried all suggested work arounds. Still can’t find network. 

    Airgetlam
    Airgetlam
    September 23, 2020

    Probably best that you call Sonos Support directly to discuss it.

    When you speak directly to the phone folks, there are more options available for them to assist you. 

    Bruce
      eyegofast
      Lyricist I
      September 23, 2020

      upgraded my iPhone 11to ISO 14 and no issues, upgraded the wife iPhone 6 to IOS 14.0, and the Sonos S1 app could not connect. Deleted the app and reinstalled it and all ok 

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