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tommy721
Contributor I
March 27, 2020

iOS Sonos app slow

  • March 27, 2020
  • 54 replies
  • 9051 views

My sonos app on my iPhone has betone very aloe to start up and find my speakers. 
The same for everyone in the family. 
Have tried to delete and reinstall App and reset all speakers and set up as new. Still the same. 
seems to have started since last update. 

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    Jakeish
    Lyricist I
    May 5, 2020

    Hey all, just another anecdotal datapoint. Like many others, my iOS app “startup” degraded with the pulsing speaker-finding effect a few months ago. Unlike others, for unrelated reasons I’ve cycled between four different WiFi routers (Netgear, Nest Wifi, Amplifi, and eero) and two different cable modems in recent months. I’ve also tried both with WiFi and SonosNet, DHCP vs assigned IP, etc. None of the configuration changes make any difference so I’m pretty sure this eliminates any network setup issues. I’m in a dense WiFi area, but speakers sync and perform as expected so RF congestion doesn’t appear to be a factor, and wouldn’t be new at any rate.
     

    I have 8 zones with ten devices (play:5 L/R, beam/sub). The emergent nature of this issue - it started out of the blue before any of the hardware changes above - suggest to me that this is likely an issue with the iOS app or the iOS network stack itself.  

      Mondreykr
      Lyricist I
      May 7, 2020

      I’m finding the exact same issue as described above, a markedly slow pulsing as the app tries to figure out what speakers exist and where they are. 
       

      I too have changed modems completely and completely factory reset both. My setup is extremely simple, network-wise. 
       

      And just for fun, iPhone 8, XR, and an older iPad all exhibit the same effects. 
       

      Something is happening behind the scenes in Sonos’ ability to connect to the speaker system from a remote. Interestingly, Spotify is also extremely slow, worse than Sonos, in trying to connect to a speaker set. It too used to be snappy quick. 
       

      The same symptoms across multiple users with a wide array of network setups and controller devices leads me to strongly believe it’s not a one-off problem, but something more systemic.

        Sonosuser321
        Lyricist I
        May 7, 2020

        I’m seeing this all the time on my iPhone as well. I’ve interacted with multiple Sonos systems and it’s the same on all of them.  On my own system it’s really bad and I sometimes have to restart the app to get it to connect at all.  Nothing changed on the network.  I will play around with it more when I get some time, but it seems very likely the app/ios have an issue.

          Giles27
          Lyricist I
          May 8, 2020

          Exactly the same issue here. Not a network issue, for me it seems to be since the last Sonos iOS app update (11.1 Build 56076060).

           

          App takes a long time to resolve the rooms and just see the below pulsing for quite some time.

           

           

            solum
            Lyricist I
            May 8, 2020

            Same issue here - things were great until 11.1 came out, and now it takes 10-15 seconds to find devices and the controls are often unresponsive. This is killing the Sonos experience for me.

              Jakeish
              Lyricist I
              May 10, 2020

              That’s the screen! It haunts my dreams.
               

               

               

               

              solum
              Lyricist I
              May 13, 2020

              FWIW, I wired one of my play bars and the issue disappeared. 

              Simone G.
              Contributor I
              May 14, 2020

              Since a few weeks ago same annoying app pulsing screen issue here. iOS 13.4.1, Play:3 wired to the router, WiFi disabled, latest controller app version. Same behavior on iPad Pro and iPhone 8. 

              zontear
              Lyricist I
              May 14, 2020

              I’m was having the same slow issue on my iPhone X iOS 13.4.1.  But now it’s fixed. 

              As soon as the Sonos App updated to Version 11.1 the app started taking 12 seconds to load.  The App opened immediately but the Rooms took 12 seconds or longer to load.  Often the Sonos App “Unable to connect to Sonos”.  

              I moved the System Network to SonosNet. All speakers are WM:0 and they showed up as wired in my network devices.  I set the wired connect:amp to Enable Wi-Fi. I had shut down all speakers except for the wired connect:amp and reset each product to factory settings. No change it still took 12 seconds to load the Rooms.   

              Shut down Sonos, Google WiFi router, and WiFi points, and Cable modem .  Restarted modem, router, WiFi points, and Sonos starting with the wired connect:amp.  No change.

              Then In Google WiFi app I Restarted Network.  Shazam that worked.  The Sonos app loads all Rooms in less than 3 seconds.  

              Thanks for all the ideas and help. 

                Left_Behind
                Lyricist I
                July 6, 2020

                I was having lots of issues like this.  Running S1 lots of old stuff plus 3 Sonos Beams.

                 

                My best guess - wire 1 device and make it the newest device you have.

                 

                What I did - 

                • Swap everything to Wifi.  Make sure everything was unplugged. Didnt work.
                • Plug in just 1 Sonos Beam.  Kick everything off wifi.  This worked.

                My best guess was it was running off either of my old connect amps that were wired.  

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