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Chrisbanner
Avid Contributor I
Sep 29, 2016 3:37 PM UTC
Question

iOS app keeps asking me to update....then doesn't...

Must be a bug with this? I am not running the beta software.
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    12 replies

    ratty
    ratty
    Sep 29, 2016 3:43 PM UTC
    On what version of iOS? iOS6 is no longer supported.
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    ChrisbannerAuthor
    Avid Contributor I
    Sep 29, 2016 3:54 PM UTC
    Latest everything on an iPhone7. Couldn't get more up-to-date.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Sep 29, 2016 3:56 PM UTC
    Latest everything on an iPhone7. Couldn't get more up-to-date.

    Hi Chrisbanner,

    Please submit a diagnostic report from your system then reply with the confirmation number and I'll take a look for you.
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    ratty
    ratty
    Sep 29, 2016 3:56 PM UTC
    Go to Settings/About My Sonos System. What version is the controller? What version is the player firmware?

    Ah. Over to Jeff....
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    ChrisbannerAuthor
    Avid Contributor I
    Sep 29, 2016 4:14 PM UTC
    OK here goes: 6593000
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Sep 29, 2016 4:21 PM UTC
    OK here goes: 6593000

    There's some formatting errors in your diagnostic report making it hard to read. Please try to send another one and reply with the number.
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    ChrisbannerAuthor
    Avid Contributor I
    Sep 29, 2016 5:58 PM UTC
    6593412
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    BoredofBalham
    Prodigy II
    Sep 29, 2016 6:22 PM UTC
    Delete the app.

    Download it.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Sep 29, 2016 6:34 PM UTC
    6593412

    It looks like your PLAY:1 speakers aren't updated, which is why the message keeps popping up. They aren't completing the update when you run it. Please try updating using a different Sonos controller if you can. It may also help to reboot your router. Let me know if those steps don't do the trick.
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    ChrisbannerAuthor
    Avid Contributor I
    Sep 30, 2016 4:24 PM UTC
    Hi Jeff

    I have 2 Play 5s and 2 Play 1s on the same network. So you're saying the Play 5s are up to date but not the Play 1s? How could this be? And how do I isolate the Play1s to update? Seems fairly complicated.....have also tried rebooting the router and have multiple iOS devices running the controller and all show the "update now" symbol at the top of the menu.
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