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Sparkywheels1961
Contributor II
October 16, 2020
Question

Installing an update to S2 on PC - failed

  • October 16, 2020
  • 2 replies
  • 190 views

I have been running the S2 Controller on my PC without any problem until yesterday when I attempted to install an latest update  I was unable to complete the installation.  Has anyone else had a problem, if so, how has it been solved?  Thanks.

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2 replies

Airgetlam
Airgetlam
October 16, 2020

I’ve not had this issue, but would suggest a couple of steps. First, delete your current files (uninstall) from the PC. Then reboot the PC. Then download a new version from the Sonos wevpbsite and try a reinstall, making sure to ‘connect to existing system’ when prompted. 
 

If that fails, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you. 

Bruce
controlav
controlav
Lead Maestro
October 17, 2020

I was unable to complete the installation

Why? Exact details please.

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