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Sparkywheels1961
Contributor II
Oct 16, 2020 5:23 PM UTC
Question

Installing an update to S2 on PC - failed

I have been running the S2 Controller on my PC without any problem until yesterday when I attempted to install an latest update  I was unable to complete the installation.  Has anyone else had a problem, if so, how has it been solved?  Thanks.

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2 replies

Airgetlam
Airgetlam
Oct 16, 2020 10:11 PM UTC

I’ve not had this issue, but would suggest a couple of steps. First, delete your current files (uninstall) from the PC. Then reboot the PC. Then download a new version from the Sonos wevpbsite and try a reinstall, making sure to ‘connect to existing system’ when prompted. 
 

If that fails, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you. 

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Bruce
controlav
controlav
Lead Maestro
Oct 17, 2020 2:23 PM UTC

I was unable to complete the installation

Why? Exact details please.

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