Skip to main content
Philip986pies
Contributor I
Aug 29, 2021 6:56 AM UTC
Answered

Incompatible Software Versions

I am using Sonos S1 app, and trying to change the SonosNet Channel.  It is all greyed-out.  When I tap, I get the message: Incompatible Software Versions (The version of the app you’re using isn’t compatible with your Sonos system, so some settings have been disabled).

I have previously been able to do this.  What is going on?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
106rallye
106rallyeAnswer
Aug 29, 2021 7:49 AM UTC

Does your phone conform to minimum Sonos standards? Take a look here: https://support.sonos.com/s/article/4875

View in thread

7 replies

106rallye
106rallyeAnswer
Aug 29, 2021 7:49 AM UTC

Does your phone conform to minimum Sonos standards? Take a look here: https://support.sonos.com/s/article/4875

Translate
Philip986piesAuthor
Contributor I
Aug 29, 2021 10:44 AM UTC

Ah, thank you.  My phone has Android 7.  I have been able to change the channel using my wife’s phone.

Thanks again.

Translate
    ErbPolouchine
    Lyricist I
    Sep 22, 2021 5:22 PM UTC

    I am getting the same error message. Can't add new Sonos products because of it.

    I am running on an iPhone 12 Pro running iOS 15

    :tired_face:

    Translate
    Bjørn Atle
    Lyricist II
    Sep 22, 2021 6:28 PM UTC

    I get the same message on iPhone 12 with the latest os. 

    Translate
    Airgetlam
    Airgetlam
    Sep 22, 2021 6:29 PM UTC

    Can I suggest to both of you recent posters that you submit a system diagnostic within 10 minutes of getting the error message, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

    Translate
    Bruce
    controlav
    controlav
    Lead Maestro
    Sep 23, 2021 3:04 AM UTC

    This was briefly broken in 11.2.11. Fixed in 11.2.12.

    Translate
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Bjørn Atle
      Lyricist II
      Sep 23, 2021 8:58 AM UTC

      This was briefly broken in 11.2.11. Fixed in 11.2.12.

      Thanks! I updated now, and it's indeed fixed in the latest version of the app.

      Translate
      Terms & ConditionsAccessibility statement