I’ve finally updated to the current app

Thanks for the thread! I’m in a similar position - still running the last version before disaster struck.

It’s not a good position to be in, because it means I cannot add any new Sonos gear to my setup (because that would force a firmware update).

Good to hear that things have stabilised. When I’ve got some time to spare, I may have a go at updating - but of course with trepidation, because once the firmware is updated there will be no going back...

I can’t vouch for the new app with anything else but internet radio at the moment because that is all I’m using it for :-)

I was getting concerned about running such old software that hasn’t had any security updates hence my decision to give it a try.

Interestingly the “now playing” information does display correctly on the windows app but still not displaying on either the ios or the android apps.

I still haven’t heard back from Rayo (Planet Rock)

I’ve tried again with Rayo, logging another support issue and giving them the full details..

No Rayo station displays the “track now playing” information on ios and android but do display the information on the windows app - so they are transmitting the information.

All other (non Rayo) stations correctly display the “track now playing” information on all 3 flavours of the app.

Does Sonos have any contact or influence with Rayo as I would like to get it working correctly on the android and ios apps. I believe it was correctly showing the information on the really old app before I updated to the current version.

Calling Sonos support is the best way to get this put on the Sonos to do list.

I’ve just called support but that was a waste of time. 

The menu system says to press zero for questions about the latest app but every time I pressed zero it said invalid option so I had to select 1.

I had to constantly keep repeating my findings and even then I don’t think the person understood what I was talking about. Every time I gave the information again the agent acted as if it was new information and just kept saying he wasn’t sure if the information should be displayed anyway.

Support are only good for reading from scripts, which is not helpful when trying to raise a new issue, rather than about a known issue.

It appears to be an issue with the Rayo music service as Planet Rock when played from TuneIn does display the track info.

I’m glad you mentioned Tunein because I was under the impression it wasn’t availble on there any more - I’m sure mine stopped working a year or 2 ago but it is working now.

So I tried the tunein version of Planet Rock and it is displaying the track now playing information on the Sonos app which is great news. I will use this one for now.

My household has been keenly watching this thread.  Search for “tale of 2 cities” thread for the backgrounder if you like.  1st. got duped (just 1 device that wasn’t locked into no updates triggered the bad S2 into installing) into updating 2 May’s ago and it’s been trouble all the way.  

2nd has been sticking with the good-S2 and SonoPad/Phone but a few devices have accidentally downloaded the degraded (but I hear improving S2).  

We also look at the most recent Sonos S2 ratings on the Apple and Google stores (+ Amazon rating that discuss app/ease-of-use), and we just get very hesitant.  The vast MAJORITY of reviews are 1 star, and those are just a month or so old.   

True, the “helpers” on there forums have been fantastic and helpful, yet, I believe that the app is still in Early Access stage and that’s not cool.  

​@kassey22000, The ratings on the Apple and Google stores have been constantly low since Sonos introduced WiFi mode in 2014.