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Billy1664
Contributor I
Apr 18, 2016 3:10 PM UTC
Question

I can't select anything from the Manage tab drop down menu on my Mac desktop controller

I can't select anything from the Manage tab drop down menu on my Mac desktop controller ?

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    13 replies

    Chris
    Chris
    Lead Maestro
    Apr 18, 2016 3:37 PM UTC
    This means you are not on the most recent software update for the MAC.

    Goto Sonos.com / support at top and download the latest controller.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Billy1664Author
    Contributor I
    Apr 18, 2016 4:58 PM UTC
    Hi Chris thanks for the reply I'm running the latest version 6.2.2 this is what happened after I did a update?
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    Chris
    Chris
    Lead Maestro
    Apr 18, 2016 5:18 PM UTC
    Then your Sonos units aren't updated. Is there an update now icon at top music selection panel?
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Billy1664Author
    Contributor I
    Apr 19, 2016 2:41 AM UTC
    Hi Chris there is no update now icon at top music selection Panel
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    Chris
    Chris
    Lead Maestro
    Apr 19, 2016 10:55 AM UTC
    Under help. Ably my Sonos what controller version does it say and what version do the players say. There is a mismatch.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    ccwhale
    Lyricist I
    Dec 27, 2016 3:29 AM UTC
    I have exact issue and have uninstalled and reinstalled the latest version. cannot manage any setting on my mac
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    User929763
    Lyricist II
    Dec 27, 2016 4:44 AM UTC
    Same issue here, help!!
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    User929763
    Lyricist II
    Dec 27, 2016 4:46 AM UTC
    using version 7
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    lordblockley
    Lyricist II
    Dec 27, 2016 5:48 AM UTC
    I have had this issue for some time and have just updated the Sonos SW but no change. My music library is not working and i need to resync or delete and add again but obviously can't without access to the menu bar. Please fix this asap
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    ratty
    ratty
    Dec 27, 2016 11:07 AM UTC
    I have had this issue for some time and have just updated the Sonos SW but no change. My music library is not working and i need to resync or delete and add again but obviously can't without access to the menu bar. Please fix this asap
    If your Sonos software is up to date then you must be using an older macOS -- 10.7 or 10.8. These are now only partially supported. There's no fix, apart from an operating system upgrade.

    Alternatively, use a different controller.
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