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jswilson64
Trending Lyricist I
Feb 24, 2021 3:20 PM UTC

How to remove upgrade notification from S1?

Sonos S1 on iOS 14.4. Sonos S1 app has a persistent “It’s time tp update to Sonos S2” message that doesn’t go away. 

How do I clear this message?

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    DRoiDonCloud
    DRoiDonCloud
    Trending Lyricist I
    Mar 25, 2021 9:45 AM UTC

    If you go into the S1 app settings, System, System Tools, is there a ‘compatibility checker’ available, as noted earlier in the thread.  This hasn’t worked for everyone, but it has for some.

    Copy that… I’ve done multiple times. Not working. The checker does detect the incompatible devices, and says I can either remove them or continue on S1. The upgrade prompt keeps coming back periodically. 

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    John B
    Mar 25, 2021 9:47 AM UTC

    If you go into the S1 app settings, System, System Tools, is there a ‘compatibility checker’ available, as noted earlier in the thread.  This hasn’t worked for everyone, but it has for some.

    Copy that… I’ve done multiple times. Not working. The checker does detect the incompatible devices, and says I can either remove them or continue on S1. The upgrade prompt keeps coming back periodically. 

    Fair enough, I would find that irritating.

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    ossodiseppia
    ossodiseppia
    Enthusiast I
    Apr 4, 2021 1:43 PM UTC

    If you are afraid someone in your family might hit the upgrade button, just block these two addresses on your router.

    update.sonos.com

    update-firmware.sonos.com

     

    I’m not sure where I got that second one.  But this will protect your system from accidental updates.

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      DRoiDonCloud
      DRoiDonCloud
      Trending Lyricist I
      Apr 5, 2021 11:44 AM UTC

      Clever, but that will also cause me to loose legit and much needed S1 updates. I’m not looking for a workaround, but for Sonos team to realize and fix the issue in their recommendation logic. I got the upgrade message again this weekend - as of today this issue remains whole.

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      ossodiseppia
      ossodiseppia
      Enthusiast I
      Apr 5, 2021 12:24 PM UTC

      Patrick Spence, the CEO, is accessible.  If enough of you email him, that might get the attention of the development team.

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        Kumar
        Apr 5, 2021 12:27 PM UTC

        I think if you click on the message and go through the process, ending by saying no, this message does not turn up again. Only S1 update ones do.

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