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jswilson64
Trending Lyricist I
February 24, 2021

How to remove upgrade notification from S1?

  • February 24, 2021
  • 26 replies
  • 2411 views

Sonos S1 on iOS 14.4. Sonos S1 app has a persistent “It’s time tp update to Sonos S2” message that doesn’t go away. 

How do I clear this message?

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    26 replies

    James L.
    James L.
    Retired Community Staff
    February 25, 2021

    Hi @jswilson64, thanks for reaching out.

     

    Customers with systems that are fully S2 compatible but have not yet updated will receive a banner on the app reminding them to update to the Sonos S2 software. The S2 software is our platform for the future, and updating will ensure that you receive the latest software updates and features to get the most out of your products. If you're not ready to upgrade to Sonos S2, you can select Not Now after tapping on the banner. Choosing this option will allow you to come back to the upgrade screen at a time that works best for you.
     

     
     
     
     
     
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    controlav
    controlav
    Lead Maestro
    February 25, 2021

    @James L.  my system is NOT fully S2 compatible (I have two Play:5 Gen 1s) and yet I see this very annoying message.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Hangelique
      Lyricist I
      February 28, 2021

      Hi,


      Same with Android.
      I have a system that is not and will not be ready for Sonos S2. I choose to stay with Sonos S1.
      However, I keep getting a notification displayed in my Android App telling me to upgrade. After tapping the banner I can choose to “Upgrade” or “Upgrade automatically”. And I can cancel. 
      The notification remains.  Very annoying.

      Can you tell me how to remove the notification?

       

      I might consider upgrading in the future and replace my older, incompatible devices (meaning: throwing away one good working Connect:AMP and three Play 1's. But as a former very satisfied customer this whole ugrade hassle makes me really reconsider Sonos as my favorite musci system.

      Kind regards,

       

      Hans

        Keithmac
        Virtuoso
        February 28, 2021

        I was going to buy a piece of S1 only kit to stop this message, will that not work?.

        I can't let my kids on Sonos incase they accidentally upgrade, very happy with S1 at the moment!.

        Hangelique
        Lyricist I
        February 28, 2021

        I was going to buy a piece of S1 only kit to stop this message, will that not work?.

        I can't let my kids on Sonos incase they accidentally upgrade, very happy with S1 at the moment!.

         

        No such luck, Keithmac.
        I have an incompatible Connect:Amp (Gen1) combined with three compatible Play:1's. Notification will appear.

          Keithmac
          Virtuoso
          February 28, 2021

          Cheers, was going to try a ZP90.

          Keithmac
          Virtuoso
          February 28, 2021

          I was going to buy a piece of S1 only kit to stop this message, will that not work?.

          I can't let my kids on Sonos incase they accidentally upgrade, very happy with S1 at the moment!.

           

          No such luck, Keithmac.
          I have an incompatible Connect:Amp (Gen1) combined with three compatible Play:1's. Notification will appear.

           

          Have you read the bottom of this post?.

           

           

          jswilson64Author
          Trending Lyricist I
          February 28, 2021

          Hi @jswilson64, thanks for reaching out.

           

          Customers with systems that are fully S2 compatible but have not yet updated will receive a banner on the app reminding them to update to the Sonos S2 software. The S2 software is our platform for the future, and updating will ensure that you receive the latest software updates and features to get the most out of your products. If you're not ready to upgrade to Sonos S2, you can select Not Now after tapping on the banner. Choosing this option will allow you to come back to the upgrade screen at a time that works best for you.
           

           
           
           
           
           

          If I understand correctly, you’re saying Sonos has chosen to annoy customers by taking up more and more screen real estate until customers do what you want. 

          What happens when Sonos decides my Play:1 speakers are too old, even though they function properly? Will you continuously nag me to buy new speakers?

          I’m quite aware of S2, I don’t need a large chunk of my app screen devoted to reminding me.

            bartdep
            Contributor I
            March 6, 2021

            Strange that Sonos will once again go so low… problem is: we (the paying client) have invested to much money to just switch hardware… Sonos can do what they want and we have no choice but to except we technically don't own our systems… Sonos decides when we have to upgrade, even if the system is working great… not doing so: they disable features till we do…  So Obey!! 

             

             

              Keithmac
              Virtuoso
              March 6, 2021

              I thought S1 would be the end of updates and spam messages.

              I'm sure everyone on S1 is aware there is S2 available, believe it or not people are happy to stay on the early system without constant nagging to "upgrade".

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