How to get old iphone app?

Hello Ken,

I can see why this is frustrating. You may not be aware but Sonos has a 45 day return policy if you purchased the product from us direct. If the system isn't what you are looking for or does not suit your needs, we're happy to assist you with a return. Sonos supports numerous controllers such as PC's running Windows XP SP3 and higher, MAC OS X running 10.6.8+, Android devices from 2.1+ and iOS devices running 6.0+. 

If this is something you are considering, you still have some time to think it over. If you decide within that time that it ultimately is not for you, we completely understand.  Here is our contact info. 

All well and good until the next cull of controllers and this doesn't help those of us who have already lost a considerable amount of functionality.

Dominique, Sonos has altered my experience of this product, "the system isn't what [i] are looking for or does not suit [my] needs", are you happy to assist me with a return and refund?  Surely the fact my experience of your product has been so dramatically changed by your updates that the 45 day return period should have been instated for EXISTING customers too?

Ah, having just clicked on the 'Here is our contact info' link I see what you did.. sent him to an invalid URL just to cause the poor fella that much more distress, really useful.

We apologize, the invalid link was not done intentionally- the link has now been updated to the correct URL.

We have a 45 day return policy from date of purchase for all product purchased from us direct. Other retailers may have different return policies that could allow for returns outside of this window.

Well this does just about amount to a recognition of a problem. One small step I suppose.

Dominique, have you considered simply re-releasing the 4.3 app as "Sonos Classic"?  Seems like such an easy and obvious solution, especially considering how awful the 5.0 app is.

Sonos does not have any plans to bring back the 4.3 app.
  
This is a topic that is discussed further in our ' Don't like the New App ' thread, please take a look for further info and feedback.

Thanks Dominique.  So then it seems the real root of the problem here is that the customer relations team (You, Ryan, etc.) are not in communication with the upper management.  Thus they continue blindly along whatever path they've chosen without knowing good from bad until the quarterly financials are compiled.

So if you care about the longevity of your company and your job I would suggest that you explain to your boss that there is a crisis going on here and see if he/she can get in contact with upper management about it.

Sonos want to go fully wireless. That needs a firmware update. After that only 5 will work. Hence their unwillingness to reissue 4.3.