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RCGDavichi
Contributor I
August 9, 2020
Question

How to downgrade from S2 back to S1

  • August 9, 2020
  • 13 replies
  • 8430 views

I’ve been a Sonos owner for since 2015. I have 15 Sonos devices in my Sonos system consisting of  Play:1, Play:3, Connect, Sub, Playbar. The system worked beautifully. I always bragged about my awesome Sonos system. Then I "upgraded" to Sonos S2. What a mistake. My awesome Sonos system has been rendered almost unusable. I don’t really want to spend hours troubleshooting a system that worked perfectly before I upgraded. How can I downgrade back to Sonos S1 if I have upgraded all my devices? Thanks for the help.

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    Guru0006
    Lyricist III
    August 28, 2020

    I have a brand new Netgear Wifi6 router with zero issues on any of my othr smart devices which I have quite a few.  S1 software constantly has connection issues and often have to reboot the entire system.  Rebooting the software on phone does nothing.  It’s annoying and never ending.  I doubt very much upgrading it will lead to anything positive. 

    Airgetlam
    Airgetlam
    August 28, 2020

    It may not be your router’s connection to the outside world, or your phone’s connection to the router. There’s also the speaker’s connection to the router you need to consider, as well as their ability to speak to each other.

    As a guess, you might start with a simple refresh of the Sonos connection to your network, by unplugging the Sonos devices, then rebooting the router. Once the router comes back up, plug back in your Sonos devices.

    But if you’re still experiencing issues after that, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 

    Bruce
    Guru0006
    Lyricist III
    August 28, 2020

    I will do that.  Not sure about calling sonos though.  Sounds like it would take hours to get through.  Perhaps there is an email to send to them?  I did reboot the sonos speakers which is what I meant by rebooting. 

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