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Dougal_1
Trending Lyricist I
October 24, 2020
Answered

How do you add speakers now via S1 since the MacOS app insists a system update has to happen?

  • October 24, 2020
  • 23 replies
  • 1162 views

How do you add speakers now - via S1 - since the MacOS app insists that a system update has to happen? Hitting a dead end here. Cannot and will not upgrade because of owning so-called ‘legacy’ products.

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Best answer by John B

@Dougal_1, iOS 12.4.8 is fine. Do you have any wireless range extenders or a second router with enabled DHCP server in use? I think it would be best to call in to Sonos support for assistance.

I really think this is just incompatible versions. 

23 replies

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Dougal_1Author
Trending Lyricist I
October 25, 2020

Smilja and also John B - possible progress report ? After 3-4 attempts iOS update of controller for S1, including (I hope and assume) a firmware update of speakers may possibly have just worked, since ‘add product’ is no longer greyed-out. Both controllers, on Macbook and on Iphone, now updated. Let’s see if the system can now find the two lost speakers. Back soon...

Dougal_1Author
Trending Lyricist I
October 25, 2020

Smilja and John B - many thanks for help and advice ; the root of the problem turned out to be that there was a version mis-match between the controller(s) and the speakers. All are now on 11.2.3, and safely on S1, and I have music etc back in 5 rooms, not four, and a stereo pair (the previously-lost orphans) in the kitchen.  I learned, thanks to you + one other on community, that you can update within S1 without being railroaded into S2 ; a useful lesson. Thank you so much for advice, patience and clarity. Bye + thanks !

    John B
    October 25, 2020

    Good news. Glad it's sorted out. 

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