How do you add speakers now via S1 since the MacOS app insists a system update has to happen?

You can’t add players using the Desktop controller, and haven’t been able to do so for quite some time. You need to use an iOS or Android S1 controller. 

Thanks for replying, but I knew that. The new problem is that since the introduction of the new system, on the iOS app the ‘add product’ option is greyed-out and if I click on it I’m told I have to update the system/app ; don’t want to do that for various reasons eg need for two controllers + creates problems with Spotify etc.

@Dougal_1, provide a screenshot of ‘System → About my System’. I suspect that you have migrated at least one item to firmware 12.1 (S2).

Good morning and thanks, Smilja - This is odd... I didn’t intentionally ‘migrate’ any speakers anywhere, but what I did was that I plugged in and reset a pair of Play:1s that I wanted to use as a stereo pair. (They were both operating as mono - with hindsight, I should have left them as they were...)

Inside ‘About my system’ everything that is visible is indeed Version 11.1.

The two invisible Play:1s, which the system cannot see or find, have a flashing green light...but cannot be added to the set-up because ‘add product’ is greyed-out and the app tells me I have to upgrade to S2. So...having told Sonos this much yesterday, I’m now waiting to see if they have a fix or to see if anyone helpful and knowledgeable (such as yourself) knows of a fix for this. Thanks for responding - I don’t know if there’s any point sending you a screen shot (assuming I could master the technology that much...) because all the speakers are marked as being 11.1 whereas the actual *app* version number is 11.2.3 - I hope and imagine that the difference isn’t crucial, because the other speakers are all working fine. Just two orphaned ones, which on current form I will end up selling or giving away. Should I assume that what has happened is that they were Sonos-migrated to 12 when I reset them ? And if so, that there’s no going back on that change?

Thanks again for intervening. Dougal

@Dougal_1, Do you actually mean 12.1? Please provide the Screenshot I requested, I’ll need to check a few things there.

Hello again, and again, thanks - copying and pasting the info re system, since I can’t get it to fit in a single screen-shot - techologically-challenged (euphemism for...)

Associated Product: 192.168.0.7

---------------------------------

Bridge: BRIDGE

Version: 11.1 (build 56076060)

Hardware Version: 1.5.0.0-2

Series ID: X999

IP Address: 192.168.0.12

WM: 0

---------------------------------

Play:1: Green room 2 (L)

Version: 11.1 (build 56076060)

Hardware Version: 1.8.3.7-2

Series ID: A101

IP Address: 192.168.0.5

WM: 0

OTP: 

---------------------------------

Play:1: Green room 2 (R)

Version: 11.1 (build 56076060)

Hardware Version: 1.8.3.7-2

Series ID: A101

IP Address: 192.168.0.6

WM: 0

OTP: 

---------------------------------

Play:5: Living Room (R)

Version: 11.1 (build 56076060)

Hardware Version: 1.16.4.1-2

Series ID: P100

IP Address: 192.168.0.9

WM: 0

OTP: 1.1.1(1-16-4-zp5s-0.5)

---------------------------------

Play:5: Living Room (L)

Version: 11.1 (build 56076060)

Hardware Version: 1.16.4.1-2

Series ID: P100

IP Address: 192.168.0.10

WM: 0

OTP: 1.1.1(1-16-4-zp5s-0.5)

---------------------------------

Play:3: Study Play 3

Version: 11.1 (build 56076060)

Hardware Version: 1.8.1.2-2

Series ID: A100

IP Address: 192.168.0.7

WM: 0

OTP: 

---------------------------------

Play:1: Upstairs

Version: 11.1 (build 56076060)

Hardware Version: 1.8.3.7-2

Series ID: A101

IP Address: 192.168.0.8

WM: 0

OTP:

Those are all working - the two Play1:s which are orphaned / lost won’t appear, and have flashing green lights, waiting to be added to the system. Inside the Macbook controller version of the controller it says 11.1 and also Sonos ID 111669908. I have no idea if those numbers are relevant or not, but since they’re visible, here they are !

Thanks again for your input+advice + attempts to help ; are you employed by Sonos or a very helpful and knowledgeable user, or both ? Thanks.

*Moderator Note: Please censor personal information when posting.*

PS to Smilja, adding to my previous info - someone on another thread has just said “It now sounds like your iOS device is too old for the Sonos software, or your S1 system just needs a regular update (not a switch to S2). A screenshot for the update prompt might make that clearer.” So...I’ve sent him the above info also. I don’t know how to update S1 without running the risk of updating to S2 and losing the use of...everything else in the process. Since Sonos are now behaving like Apple, it wouldn’t surprise me at all to learn that I need a new IPhone as well to get round this - well, that’s not going to happen. C’est beau, le progrès, as they say with heavy irony.

@Dougal_1, You would have to manually initiate a compatibility check in order to unlock the S2 app. The Bridge and your Play:5s 1st gen are S1 only.

System requirements for Sonos S1 controllers

• Android 7.0 or later
• iOS 11 or later
• iPadOS 13 or later
• macOS 10.11 or later
• Windows 7 or later

What operating system is your mobile device running on?

Greyed out options can also arise from having controllers and system on different versions. You should be able to see what version the controller is on in About My System.  If it is anything other than 11.1 then that is probably the cause.

Edit - I see that has already been  established. 

Smilja - again, thanks - My mobile - IPhone 5s - is running 12.4.8.   I know it’s not new or smart enough to run the Scottish government’s covid-tracing app, so it may well be too dumb and old to run S1  - but there again you’ve said that to run S1 controllers it’s iPadOS13 *but* iOS11.  My system is appearing on the IPhone app, but it’s the ‘add product’ that’s greyed-out and unavailable without an update. An update which can’t happen because of the ‘legacy’ Play:5s and Bridge.

And my Macbook (not that it’s possible to use that anyway to ‘add product’) is running...10.13.6.  If it turns out to be impossible to get my 11.1 Sonos system and the two Play1:s to talk to each other, I’ll just continue to use the working system and speakers, and sell or give away the two orphaned Play1:s.  Thanks again for your time and advice.