Skip to main content
Enthusiast I
August 5, 2022

Horrible UI - Still

  • August 5, 2022
  • 66 replies
  • 1907 views

I’ve been using Sonos for 16 years (one of their first users.) I’ve purchased close to 50 Sonos devices.

 

I’ve been complaining about the UI for 15 years. It’s horrible. Performing simple actions like opening the equalizer requires 5 minutes of discovery every time you want to use it.

 

Why don’t the navigation icons at the bottom of the app have labels.

 

Why does the screen for selecting rooms/devices have the title “System”.  Why is the icon in the navigation bar for this function totally unrelated to the function. Why is the setting for Alarms on the screen for selecting rooms.

 

Why are there three separate icons  (search, favorites and browse) in the NavBar for selecting Music.

 

Why are the playback controls hidden in the collapsed now playing screen.

 

Setting up a new AMP…...What kind of imbecile would require a user to input a code into the app when installing a new device that’s written in illegible characters (requires a magnifying glass) on the back of the device, and only let the user know that it’s needed after the unit has already been installed at the back of a rack, under a sofa, or on the bottom shelf of a bookshelf.

 

“How do you want to use Amp”   - It’s not “as stereo speakers”  ….. it’s “with stereo speakers.”  AMP is an amp. It’s not a speaker (or speakers.)

 

In addition, to being a Sonos user, I work as a product manager.  It makes me want to puke every time I use the Sonos app.

 

This has to be the worst UI I’ve ever seen on an app for a well established Comapany

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

66 replies

dtohmatsuAuthor
Enthusiast I
August 7, 2022

I might. Any reason they don’t offer a free trial. If the app is decent, a trial would have a very high conversion rate and might even support a subscription model.

 

It's not "they", it's "you".  The guy shilling the app is the author, and the beneficiary of any sales. 

 

Obviously.  Good for him that’s he promoting his app as long as he’s not violating forum rules.

jgatie
August 7, 2022

 

Obviously.  Good for him that’s he promoting his app as long as he’s not violating forum rules.

 

He is violating forum rules, he just doesn't care.

buzz
Grand Maestro
August 7, 2022

IME there are two types of users. Ones who are productive and like to get things done efficiently, and ones who are happy to spend their whole day scrolling through TikTok and YouTube videos.

 

Some of the general guidelines I use in design are.

  1. Every additional action required reduces usage by 10x
  2. Scrolling/swiping/selecting from menus requires 10x the cognitive overhead of tapping.
  3. Parsing/finding unlabelled, unfamiliar, and/or monotone icons is a total waste of user time and completely unnecessary.

I’m in the productivity bin, but I notice throngs of young users who are looking for excuses to stroke their phone/pad. These individuals will look at a screen that we would classify as “productive” and cry “too complicated”. As a market reality they are much more likely to purchase “easy”.

controlav
Lead Maestro
August 7, 2022

I might. Any reason they don’t offer a free trial. If the app is decent, a trial would have a very high conversion rate and might even support a subscription model.

 

It's not "they", it's "you".  The guy shilling the app is the author, and the beneficiary of any sales. 

Um no, I have nothing to do with that app, I just happen to think its a solid alternative on iOS. 888888888888888888888888888888

 

MODERATOR EDIT: unnecessary comment about another user.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
controlav
Lead Maestro
August 7, 2022

I might. Any reason they don’t offer a free trial. If the app is decent, a trial would have a very high conversion rate and might even support a subscription model.

 

It's not "they", it's "you".  The guy shilling the app is the author, and the beneficiary of any sales. 

 

Obviously.  Good for him that’s he promoting his app as long as he’s not violating forum rules.

Its not my *** app, ok?

 

MODERATOR EDIT: language

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
controlav
Lead Maestro
August 7, 2022

 

Obviously.  Good for him that’s he promoting his app as long as he’s not violating forum rules.

 

He is violating forum rules, he just doesn't care.

You are violating forum rules by making s-t up about me, and personally attacking me. And have done for a very long time as I recall.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
dtohmatsuAuthor
Enthusiast I
August 7, 2022

IME there are two types of users. Ones who are productive and like to get things done efficiently, and ones who are happy to spend their whole day scrolling through TikTok and YouTube videos.

 

Some of the general guidelines I use in design are.

  1. Every additional action required reduces usage by 10x
  2. Scrolling/swiping/selecting from menus requires 10x the cognitive overhead of tapping.
  3. Parsing/finding unlabelled, unfamiliar, and/or monotone icons is a total waste of user time and completely unnecessary.

I’m in the productivity bin, but I notice throngs of young users who are looking for excuses to stroke their phone/pad. These individuals will look at a screen that we would classify as “productive” and cry “too complicated”. As a market reality they are much more likely to purchase “easy”.

 

Totally agree. It’s one of the big challenges in creating good software apps. If you read App Store reviews, you will see thousands of apps where the reviews are initially dominated by “beautiful” and “simple.” Inevitably the tide changes after a few months and the comments are all “doesn’t work” or “can’t do xyz.”  It’s hard to acquire users, but it’s even harder to retain them.

jgatie
August 7, 2022

Its not my *** app, ok?

 

MODERATOR EDIT: language

 

I apologize.  You've been shilling your own apps against forum rules for years, forgive me if I don't bother to check who authors what any more.

August 8, 2022

Has Sonos been making app changes to exploit advances in smart phone tech over the years, or has it, as I suspect, been doing this to just keep up with the joneses, when nothing new can be offered that year?

And the changes tend to be revolutionary rather than evolutionary to attract attention, losing the advantages an evolutionary approach can bring - ask mother nature about that.

rosswells127
Prodigy I
August 8, 2022

Back on topic, one of the original issues the OP raised was about the word “System” on the room selection page. Forgive me if I misunderstood your point but the “System” name can be changed by the user and that name is what appears on that screen.

Ross.