Help with skipping during playback of content on iPhone

Forum|Forum|8 years ago
March 27, 2018
12 replies
1057 views

I have an iPhone 7 and a Sonos system with a Play 1, Play 3, and a Connect. Streaming services (I mostly use TuneIn radio) work fine, but when I play content on my phone (from my iTunes library or podcasts), playback will skip from one track to the next before the first track has finished playing. Sometimes I seem able to address the problem if I turn my phone off and back on. I have been in contact with multiple tech support people from Sonos, who keep having me tweak my router to a different channel as if that will fix the problem (unlikely, since I live in a rural area with no other wifi routers around to conflict with), but it doesn't; and if I leave a message on their callback service, no one calls me back. I live in NZ, which has pretty much zero Sonos support. When I call the US number now, the wait times are so long that they will eat up all my international minutes. Has anyone in this community had a similar issue? I have more faith in the community than in getting a solution from tech support at this point.

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Best answer by John B

Bottom line is that playing from a phone is the least stable source you can use. I would suggest getting a cheap NAS drive, putting your music on there and playing it via the Sonos music library.

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J

John B

There is an iPhone setting for WiFi assist' which is best turned off. I doubt it is that but still worth checking. When the music breaks up, does your phone seem to maintain a steady connection to the router?

L

leonvissie

Lyricist II

Thanks, John. Have checked and it is switched off. I'll just use iOS9 to play music from a device library!

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