Chromatic Producer I

Hardware volume buttons stops working

Forum|Forum|7 years ago
November 25, 2018
2 replies
513 views

This is since a fairly new update. Every now and then the hardware controls of Sonos on my iPad Mini 2 stops working and it happens even when there are no other Apps active on the iPad. Sonos is running all by itself. It usually happens if I pick up the iPad efter a while and wake it. Then for a short moment the iOS "Volume" icon (kind of half transparent with small quadratic dots indicating volume) appears and after that hardware control of Sonos cease to work.

My only "solution" so far seems to be to restart Sonos. Then it works again, for a while.
I would say this happens maybe one time out of five so it's pretty annoying.

Is this specific to iPad/iPad Mini 2 or is it a general bug?

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Keith N

Sonos Staff

Hi there, T-S. Is your iPad on iOS 11.4? The team is currently tracking a similar problem and are currently working with Apple to get a solution for this. At the moment, the only workaround is to use the volume slider.

If so, I will be sure to update this topic once we get more information to share. Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

T

T-SAuthor

Chromatic Producer I

Hi there, T-S. Is your iPad on iOS 11.4? The team is currently tracking a similar problem and are currently working with Apple to get a solution for this. At the moment, the only workaround is to use the volume slider.

If so, I will be sure to update this topic once we get more information to share. Thanks!

Thanks for the reply.
No the version is latest iOS 12.1
But it's an iPad Mini2 so it's pretty old.

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