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Stevan_1
Contributor I
July 26, 2014

Grouping controllers not working on Version 5

  • July 26, 2014
  • 20 replies
  • 2662 views
I updated to release 5.0 build 26177021 this morning and the controller grouping function is no longer working. On both the App and desk top version it appears they are grouped but music will only play on a individual controller. Each controller will play individually but not grouped.
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    20 replies

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    buholzer
    Lyricist III
    September 11, 2015
    Any update on this?
    buholzer
    Lyricist III
    September 11, 2015
    Just added 2 play 3 in stereo mode and only right channel is playing. Sent anothe diagnostic 4890859.
    Dave W
    Contributor I
    December 28, 2016
    I have the same problem. I solved the problem by taking my router off of automatic channel select and ensured it was set to a channel well away from the Sonos. Hope this helps
    jstarr405
    Lyricist I
    June 24, 2017
    Same issue. Worked for 4 yrs now I can't group.
    Diag code 7526906
    Any help appreciated.
    Edward R
    Edward R
    Retired Sonos Staff
    July 13, 2017
    Hello. I would say your issue is slightly different, this is an old thread that was discussing version 5.0. Can you tell us how your system is cabled? Also, please check for updates.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    Airgetlam
    Airgetlam
    July 13, 2017
    But have to give him/her credit for searching for a matching topic, and posting there, rather than starting a new thread (about YouTube/Alexa/SMB). Yea, I'm jaded, why do you ask? 🙂
    Bruce
    Chunky1234
    Lyricist III
    September 8, 2017
    Old thread but I am having the same problem, cannot get product to group but they play fine on there own. All players are hard wired.
    Airgetlam
    Airgetlam
    September 8, 2017
    Any chance of submitting a system diagnostic, and posting the number here, for the folks at Sonos to look at?
    Bruce
    Chunky1234
    Lyricist III
    September 8, 2017
    7818153
    Miles P
    Miles P
    Retired Sonos Staff
    October 2, 2017
    Hello Chunky1234, are any of your Sonos products connected through boosters or extenders? E.G. Powerline adapters and/or wireless repeaters?

    It looks like there are issues with some network functions of Sonos in their current configuration.
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