Skip to main content
Stevan_1
Contributor I
Jul 26, 2014 2:19 PM UTC

Grouping controllers not working on Version 5

I updated to release 5.0 build 26177021 this morning and the controller grouping function is no longer working. On both the App and desk top version it appears they are grouped but music will only play on a individual controller. Each controller will play individually but not grouped.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    20 replies

    Show previous replies
    buholzer
    Lyricist III
    Sep 11, 2015 4:28 AM UTC
    Any update on this?
    Translate
    buholzer
    Lyricist III
    Sep 11, 2015 4:31 AM UTC
    Just added 2 play 3 in stereo mode and only right channel is playing. Sent anothe diagnostic 4890859.
    Translate
    Dave W
    Contributor I
    Dec 28, 2016 10:41 AM UTC
    I have the same problem. I solved the problem by taking my router off of automatic channel select and ensured it was set to a channel well away from the Sonos. Hope this helps
    Translate
    jstarr405
    Lyricist I
    Jun 24, 2017 12:00 PM UTC
    Same issue. Worked for 4 yrs now I can't group.
    Diag code 7526906
    Any help appreciated.
    Translate
    Edward R
    Edward R
    Retired Sonos Staff
    Jul 13, 2017 1:39 PM UTC
    Hello. I would say your issue is slightly different, this is an old thread that was discussing version 5.0. Can you tell us how your system is cabled? Also, please check for updates.
    Translate
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    Airgetlam
    Airgetlam
    Jul 13, 2017 8:34 PM UTC
    But have to give him/her credit for searching for a matching topic, and posting there, rather than starting a new thread (about YouTube/Alexa/SMB). Yea, I'm jaded, why do you ask? 🙂
    Translate
    Bruce
    Chunky1234
    Lyricist III
    Sep 8, 2017 4:09 PM UTC
    Old thread but I am having the same problem, cannot get product to group but they play fine on there own. All players are hard wired.
    Translate
    Airgetlam
    Airgetlam
    Sep 8, 2017 7:23 PM UTC
    Any chance of submitting a system diagnostic, and posting the number here, for the folks at Sonos to look at?
    Translate
    Bruce
    Chunky1234
    Lyricist III
    Sep 8, 2017 7:31 PM UTC
    7818153
    Translate
    Miles P
    Miles P
    Retired Sonos Staff
    Oct 2, 2017 1:46 PM UTC
    Hello Chunky1234, are any of your Sonos products connected through boosters or extenders? E.G. Powerline adapters and/or wireless repeaters?

    It looks like there are issues with some network functions of Sonos in their current configuration.
    Translate
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    Terms & ConditionsAccessibility statement