Group rooms from Spotify iOS app

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I cannot create a group from the Spotify iOS app. This is what I get when selecting the option to create a group.

I was able to do last month but after a Sonos system update and/or iOS 14 and/or latest Spotify app update I only get this blank screen.

Of course I can still create the group from the Sonos app.

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Annazel S

Retired Sonos Staff

Hi @beijiru.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post here, let me help and try to figure this out.

Kindly verify the following guidelines, it will help us identify what could be causing the issue:

Ensure that the music service app and the Sonos app are both running on the latest app versions.
In order for Sonos Speakers to be discovered, they have to have a Cloud Connection established to the Sonos Cloud.
Ensure that the Sonos app displays all the rooms/players.
Testing a different device will help us isolate the problem.
We have to make sure that the device is on the same network as Sonos

Hopefully, that helps but if not, please submit a diagnostic report when it happens, I'd start by reviewing your system and see if there’s anything causing this issue.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

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Airgetlam

Important to note that Sonos did not write the Spotify app, nor do they have access to the code base for the Spotify app. Sonos did write the API that was provided to Spotify, but ultimately, it was Spotify that integrated it into their app.

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Bruce

beijiruAuthor

Contributor I

Important to note that Sonos did not write the Spotify app, nor do they have access to the code base for the Spotify app. Sonos did write the API that was provided to Spotify, but ultimately, it was Spotify that integrated it into their app.

Yes I know. Perhaps it’s something in the request of the Spotify app to the API but I think posting it here’s is a good way to start.

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beijiruAuthor

Contributor I

Hi @beijiru.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post here, let me help and try to figure this out.

Kindly verify the following guidelines, it will help us identify what could be causing the issue:

Ensure that the music service app and the Sonos app are both running on the latest app versions.
In order for Sonos Speakers to be discovered, they have to have a Cloud Connection established to the Sonos Cloud.
Ensure that the Sonos app displays all the rooms/players.
Testing a different device will help us isolate the problem.
We have to make sure that the device is on the same network as Sonos

Hopefully, that helps but if not, please submit a diagnostic report when it happens, I'd start by reviewing your system and see if there’s anything causing this issue.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

Checked and confirm all the above. Here’s the diagnostic report 1989033831. One speaker is playing a Spotify session while the second is idle. Tried to initiate a group from the Spotify app and got the same result. Thanks!

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