Contributor I

Question

Group rooms from Spotify iOS app

Forum|Forum|6 years ago
October 2, 2020
18 replies
1967 views

I cannot create a group from the Spotify iOS app. This is what I get when selecting the option to create a group.

I was able to do last month but after a Sonos system update and/or iOS 14 and/or latest Spotify app update I only get this blank screen.

Of course I can still create the group from the Sonos app.

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Annazel S

Retired Sonos Staff

Hi @beijiru.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post here, let me help and try to figure this out.

Kindly verify the following guidelines, it will help us identify what could be causing the issue:

Ensure that the music service app and the Sonos app are both running on the latest app versions.
In order for Sonos Speakers to be discovered, they have to have a Cloud Connection established to the Sonos Cloud.
Ensure that the Sonos app displays all the rooms/players.
Testing a different device will help us isolate the problem.
We have to make sure that the device is on the same network as Sonos

Hopefully, that helps but if not, please submit a diagnostic report when it happens, I'd start by reviewing your system and see if there’s anything causing this issue.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question

Airgetlam

Important to note that Sonos did not write the Spotify app, nor do they have access to the code base for the Spotify app. Sonos did write the API that was provided to Spotify, but ultimately, it was Spotify that integrated it into their app.

Bruce

beijiruAuthor

Contributor I

Important to note that Sonos did not write the Spotify app, nor do they have access to the code base for the Spotify app. Sonos did write the API that was provided to Spotify, but ultimately, it was Spotify that integrated it into their app.

Yes I know. Perhaps it’s something in the request of the Spotify app to the API but I think posting it here’s is a good way to start.

beijiruAuthor

Contributor I

Hi @beijiru.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post here, let me help and try to figure this out.

Kindly verify the following guidelines, it will help us identify what could be causing the issue:

Ensure that the music service app and the Sonos app are both running on the latest app versions.
In order for Sonos Speakers to be discovered, they have to have a Cloud Connection established to the Sonos Cloud.
Ensure that the Sonos app displays all the rooms/players.
Testing a different device will help us isolate the problem.
We have to make sure that the device is on the same network as Sonos

Hopefully, that helps but if not, please submit a diagnostic report when it happens, I'd start by reviewing your system and see if there’s anything causing this issue.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

Checked and confirm all the above. Here’s the diagnostic report 1989033831. One speaker is playing a Spotify session while the second is idle. Tried to initiate a group from the Spotify app and got the same result. Thanks!

106rallye

@beijiru I see you are trying to group rooms from the group menu. What if you try to group from one of the speakers? See picture attached.

beijiruAuthor

Contributor I

@106rallye Yes, grouping works fine from this button. It’s the grouping from within the Spotify app that doesn’t work.

106rallye

I seem to remember that this feature only works when you have more than two devices. @Annazel S ?

beijiruAuthor

Contributor I

@106rallye I only have two devices but I remember I was able to create a group from the Spotify app last month. Perhaps I am mistaken…

I can also confirm that if I create a room from the Sonos app, I can choose the group from the Spotify app.

106rallye

Working from the Spotify app circumvents the Sonos app. I’m not sure both grouping options are working the same way.

M

mikhail.vs

Lyricist I

Same issue for me. Have to switch to Sonos app to group my devices

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