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pmsnow1
Contributor I
Nov 4, 2017 2:25 PM UTC

Got new iPhone and Sonos will not recognize

I just upgraded to IPhone 8+ from an iPhone 6s+ and Sonos will not play from the app on my new phone; rather, it says I lust play from the 6s+ instead. I cannot find a way to disassociate from the old phone and enable the new phone. Help! Very frustrating.
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    5 replies

    John B
    Nov 4, 2017 2:48 PM UTC
    Try clearing any queues
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    CBest18
    Lyricist I
    Feb 15, 2018 2:36 AM UTC
    I have the EXACT same issue. Just upgraded to an 8+ and it will only play from my 6+ which I no longer own.
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    Airgetlam
    Airgetlam
    Feb 15, 2018 5:59 AM UTC
    What is it you're trying to play with the new iPhone? Amazon music? Apple Music? Pandora?

    I assume you've installed the controller app on the new phone.
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    Bruce
    John B
    Feb 15, 2018 7:27 AM UTC
    I have the EXACT same issue. Just upgraded to an 8+ and it will only play from my 6+ which I no longer own.Have you tried the advice above to clear the queue?
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    k9kids
    k9kids
    Trending Lyricist I
    Feb 16, 2018 3:09 PM UTC
    Just moved from an Android phone to an iPhone 8 Plus. No issues whatsoever. Same for adding an iPad and iPod Touch.
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    A day without music is boring
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