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Narnian
Contributor I
May 17, 2018 11:27 PM UTC

Getting 1001 Errors On Play:1 Pair on All Controllers

A few weeks ago I started getting 1001 errors when attempting to cast any music source to my master bedroom Play:1 pair. I tried power cycling as well as removing and re-adding them with no success. These worked fine for several months prior.

I get the error from my Windows 10 desktop app and my iPhone app.

I have no similar issue with my Playbase or my Connect:Amp.
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    3 replies

    NarnianAuthor
    Contributor I
    May 17, 2018 11:59 PM UTC
    New fun fact: I tried to separate the stereo pair thinking if one them was bad it may help me troubleshoot. When I tried to add them back in they automatically connected back to the same room name and when I tried to play something I am getting new errors when it cannot find them. And them the room drops off of both controllers.
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    Pax, Richard
    Airgetlam
    Airgetlam
    May 18, 2018 3:20 AM UTC
    Have you read the FAQ?

    Error Codes

    It might help if you were to submit a system diagnostic within 10 minutes of experiencing this issue, and call in to Sonos to discuss it.
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    Bruce
      NarnianAuthor
      Contributor I
      May 18, 2018 5:22 PM UTC
      Read the FAQ and other items in the community posts. Called and discovered in my setup:

      1. I have my PlayBase hard wired to my router and the other devices wireless. (this I knew)
      2. This configuration causes the non-wired devices to use SonosNet
      3. Those devices communicate back to the PlayBase
      4. Apparently the Play:1 speakers and the PlayBase were no longer on speaking terms.
      5. Power cycling the PlayBase resolved the issue.

      If I want to move the Play:1 speakers to wireless I need to use wireless on my PlayBase as well.
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      Pax, Richard
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