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pjseps
Contributor I
October 27, 2020

fixed - iPhone not recognizing system on S2 app after iOS14 update

  • October 27, 2020
  • 16 replies
  • 2356 views

I’ve managed to resolve my issue with the Sonos app not finding the system over WiFi after updating iPhone to IOS14. Posting it in case it helps anyone else struggling with this issue. All other solutions I found online ie rebooting router, changing network privacy setting, unplugging speakers, uninstalling and reinstalling app etc all failed for me.  

Apparently an additional privacy feature introduced by IOS14 was the use of a private address when connecting your iPhone to a WiFi network. This option can be found by selecting your WiFi network on your phone.  I turned this off and the Sonos app immediately worked. 

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    16 replies

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    Corry P
    Corry P
    Sonos Staff
    April 8, 2021

    @ChaliaF 

    Excellent! You’re very welcome!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    chris.davison
    Lyricist I
    April 10, 2021

    Just had a lot of problems with all my Apple devices which use iOS 14, the solution was to create a Sonos net by connecting one of my speakers to the router. Everything seems to work now, but I did have a convenient network point next to a speaker and I suppose many people won't have the option to hard wire a speaker. But if possible, this does work.

    Corry P
    Corry P
    Sonos Staff
    April 12, 2021

    Just had a lot of problems with all my Apple devices which use iOS 14, the solution was to create a Sonos net by connecting one of my speakers to the router. Everything seems to work now, but I did have a convenient network point next to a speaker and I suppose many people won't have the option to hard wire a speaker. But if possible, this does work.

    Thanks for sharing Chris!

    I rather suspect the issue you had was something else, however, which using SonosNet has fixed. This whole Private Address issue is quite new, however, so I could be mistaken.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    chris.davison
    Lyricist I
    April 12, 2021

    The problems did only begin a few days ago, and only on Apple devices, a windows tablet worked perfectly. I would try the Private Address fix, but at the moment SonosNet is working well and there is no need to change it.

      macstoll
      Lyricist I
      May 17, 2021

      Thanks for this answer. My app was searching forever for my Sonos Play:1, and I tried everything (connect wireless and hard wired to router, resetting, plugging power from router and speaker), with no success. 

      Switching off the private address setting on my iPhone immediately made the Play:1 visible and I could set it up in no time.

      This should be upvoted!

        Gøgseren
        Lyricist I
        May 19, 2021

        Thank you. Worked immediately.

        This was driving me crazy. Same day I switched cell provider my Sonos app stopped working. Apple play still ok, but the app wouldn’t connect despite restart with/out cable and numerous troubleshooting attempts. Was starting to believe it was tied to my change in service provider.

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