Feedback on new app

Thank you John. I appreciate your advice. It is making the app more useablefor me. I can’t go as far as saying I like it...but your advice is helping me.

Who appointed you as some kind of moderator over whose opinions are right, and whose are wrong?
No one did, and the same goes for that handful of sonos fanboys dominating this board. Doesn't stop them of acting like the thought police though.

That the new app isn't quick and easy (compared to the previous version) can be easily argued objectively (as you now need more clicks). When someone explicitly states the opposite it's therefore fair to state it's getting close to trolling.

Who appointed you as some kind of moderator over whose opinions are right, and whose are wrong?
No one did, and the same goes for that handful of sonos fanboys dominating this board. Doesn't stop them of acting like the thought police though.

Right: no-one did. And yet you're the only one I've observed trying to 'police' things. At least John B and a few others have been trying to provide assistance to those who are struggling with the updated app., whereas your contributions are not exactly dripping with helpfulness.

Your opinion is as valid as anyone else's on this forum, and I respect that. It's just not more valid.

Your opinion is as valid as anyone else's on this forum, and I respect that. It's just not more valid.

Being respectful is indeed what this is about, also towards those who are not happy (or accepting) of the new interface. And systematically trivializing that critique by calling it exaggerated and ridiculous, to the point of calling the poster flat out stupid is not respectful.

While more polite that some of the other posters. John's reaction in this thread is typical in this. kme_anderson kindly asks to add their opinion to the list, explains some of the issues with the new app and how cumbersome it is to use as a result. And what is the response?

"I find it easy, quick and logical. You find it the opposite. Let's agree to differ."

That's not helpful or adding to the conversation. It's stiffing a debate before it even gets started, and typical of quite some of the replies on this board which don't add much value, unless one's keen on smothering dissent.


If you are happy with new the interface, that's fine. And if someone sees that differently, you are more than entitled to explain why you disagree with their critique and how the new app is actually better. But actually do so then, instead of being dismissive of people's critique as such. Engage in an actual conversation and debate.

Thank you John. I appreciate your advice. It is making the app more useablefor me. I can’t go as far as saying I like it...but your advice is helping me.Thank you @belmike. I'll settle for that, and understand that some people still won't like the app. Indeed there are features I don't like. But if it's now less frustrating for you, that's a result.

Here is another thing you may or may not be aware of, and which I am finding useful:

To take music with you when you move rooms.using the physical buttons on the speakers, pause the music in the room you are in, walk to new room, LONG press on play button there. Music transferred. (If you leave the music playing in Room 1 instead of pausing it, the speakers will be grouped.)

If you are happy with new the interface, that's fine. And if someone sees that differently, you are more than entitled to explain why you disagree with their critique and how the new app is actually better. But actually do so then, instead of being dismissive of people's critique as such. Engage in an actual conversation and debate. That was my way of saying that I could see no point in further debate. And I have been slated on here for 'not allowing people a voice' because I criticised the substance of what they said. You yourself accused me of being a member of the thought police!! Talk about moving the goalposts!!

So. Rooms button, select room, Browse, Search, or My Sonos button to select music for that room.

Please explain how that is slow, difficult or illogical. Not how it is inferior to the previous app, I'll concede that one to you. Just how that is that not quick, easy and logical, since you have accused me of 'pretending' to believe that.

You yourself accused me of being a member of the thought police!! Talk about moving the goalposts!!
I indeed started to lump you in with it, even though a couple of weeks ago I explicitly excluded you. The reason for it being that you appear to get intolerant of the dissent.

You may not have noticed it in this regard, but the post you followed up to was kme_anderson's first post in more than a week. And you basically shut down the conversation in response.

The reason this bothers me so much is that we'd all benefit from having out concerns heard - assuming someones listening. And our feedback will be a lot more meaningful if we have constructive discussions on what's wrong and how it can be improved, instead of trying to shut each other up.

Please explain how that is slow, difficult or illogical. Not how it is inferior to the previous app, I'll concede that one to you. Just how that is that not quick, easy and logical, since you have accused me of 'pretending' to believe that.

Well the problem is exactly that. Quick and easy are relative concepts, which means it's a judgement call versus a reference point. In case of sonos that reference points is inevitably the previous app, as well as whatever other music app customers are using (spotify, deezer, tidal, pandora, google music, etc).

And the new app is arguable slower than the previous one, in terms of clicks, as well as scrolling. That's why I equated it to trolling when you stated the new app was quick and easy, as in comparison it simply isn't.

Same for logical and intuitive. It's not because it's possible to figure out how to work the app that those goals are achieved. Having the rooms dropdown on now playing not behave like the rooms menu option is the case in point here. Especially as you can't even get to switching rooms from there. That just isn't logical, not on it's own and certainly not in reference to the previous app as well as spotify where that's both possible.

This is also why people are so upset. The changes made to the app are a step back in comparison to what they had. And there is simply no sense to found in the decision to do that. Again, not logical.

Did you not read the bits where I said i have never claimed the new app was better than the old? It is impossible to discuss this rationally because you constantly misrepresent what I have said. I ask you what is illogical about a simple set of steps in the app and you tell me what is illogical about Sonos' decision to change the app. The same tactics are used over and over again.

Does it take more clicks now? Probably compared with previous tablet version, not sure about phone. But can I get the music I want playing in the room I want in a few seconds without difficulty? Yes. That is all I am claiming.

Did you not read the bits where I said i have never claimed the new app was better than the old? It is impossible to discuss this rationally because you constantly misrepresent what I have said. I ask you what is illogical about a simple set of steps in the app and you tell me what is illogical about Sonos' decision to change the app. The same tactics are used over and over again.

John B we spoke about this a week ago. Leave well enough alone. You promised a last post on this new app. 😃 As you can see I am so out of this. I read now for entertainment purposes. Can’t keep arguing the same points for weeks.

I now quietly await further developments from Sonos.

I know. I was trying to offer helpful advice, and avoid getting into arguments, but got criticised for that. I'm feeling quite relaxed about it though.