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Trending Lyricist I
September 5, 2018
Answered

Feature request - Android support on ChromeOS / Chromebook

  • September 5, 2018
  • 22 replies
  • 1598 views
Reading through the forum several users have reported Sonos Controller App for Android to work before on ChromeOS / Chromebooks, however, it does not any more.

I would like to request official support of ChromeOS/Chromebooks through Android.
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Best answer by Jeff S
Reading through the forum several users have reported Sonos Controller App for Android to work before on ChromeOS / Chromebooks, however, it does not any more.

I would like to request official support of ChromeOS/Chromebooks through Android.


Hi alexander_6,

Welcome to the community, and thanks for the suggestion. I'll send along a feature request to add support for ChromeOS and Chromebooks to our development team.

22 replies

Jeff S
Jeff SAnswer
Retired Sonos Staff
September 5, 2018
Reading through the forum several users have reported Sonos Controller App for Android to work before on ChromeOS / Chromebooks, however, it does not any more.

I would like to request official support of ChromeOS/Chromebooks through Android.


Hi alexander_6,

Welcome to the community, and thanks for the suggestion. I'll send along a feature request to add support for ChromeOS and Chromebooks to our development team.
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Lyricist I
September 20, 2018
Same request here. A while back the sonos android app kinda worked on my google pixel chromebook. now it doesn't even see the sonos network. I'm running Version 69.0.3497.95 (Official Build) (64-bit)
Lyricist I
September 22, 2018
same problem here. what's going on?
Lyricist I
September 23, 2018
And here. Worked perfectly on Asus Chromebook a few months ago. Now it can't detect Sonos on my network so the only thing I can use is my phone or pc. Old phone and tablet no longer work as they're android 4.
Lyricist I
September 25, 2018
Wow, all the weeks of research I did before choosing Sonos and now to find that this extremely hyped brand no longer works with chromeOS. I was getting ready to drop an obscene amount of money to build a full system; fortunately I only spent $300 so far. That on top of all the connectivity issues with my router just to get going, It doesn't make me very confident as a consumer. I'm probably returning these; disappointed and so far not impressed. Just my luck.
bockersjv
Local Superstar
September 25, 2018
I assume in the weeks of research you check to see if ChromeOS was supported and compatible first.?

Some users had got it working by use of android apps but it was never an officially supported OS. What would be useful would be a browser controller. That would give control on almost any platform.
Enthusiast II
September 25, 2018
For some time now, Android apps have run on ChromeOS devices. Therefore, it's a normal expectation that an Android app - any Android app - will run correctly on a ChromeOS device.

Note that Google does not operate separate Google Play stores for mobile/tablet Android devices and ChromeOS Android devices; there is a single Google Play Store, with the expectation that apps hosted there will run across mobile/tablet and ChromeOS devices.

The distinction between what is a mobile/tablet Android device and what is a ChromeOS Android device is in the process of being progressively blurred (with the eventual goal being a full convergence).

In a few weeks time, Google is launching its own ChromeOS-based tablet device, which like all ChromeOS devices will run Android apps. Sonos is in the sorry position that its Android app, by not being compatible with Android running under ChromeOS, will not function on what will be Google's flagship device, a device that's likely to be given a massive marketing push in the run up to the holiday period.

Someone within Sonos should be getting a massive bo!!ocking for why they've been asleep at the wheel and failed to get its Android app working correctly on ChromeOS. This "oversight" is becoming farcical.
ratty
September 26, 2018
I agree. It feels like it's been a long time coming.
Lyricist I
October 5, 2018
I'm in the same place! New Chromebook equals no Sonos!
I replaced an old I pad (that worked perfectly with Sonos) with Chromebook. Wish I'd stuck with Apple. Come on Sonos please sort it out!
Enthusiast II
October 6, 2018
I think ratty has previously posted that Sonos appreciate the current situation isn't ideal. But I'm not sure if that extends to Sonos actually working to address the problem.

Certainly if you speak to Sonos support about the problem, my experience is it leads to a rather circular conversation like this:
Me: Sonos Android app no longer works on Android on Chrome OS, like it used to...
Sonos: We don't support Chrome OS
Me: But your web page says Android 4+ (without any device caveats) and my Chromebook is running Android 7+...
Sonos: Good point, we'll look into it...
Sonos: We don't support Chromebooks
Me: But your web page says Sonos supports Android 4+ (without any device caveats) and my Chromebooks is running Android 7+. And it used to work. And the Google Play Music Android running on Android on Chrome OS casts to Sonos OK, so technically it cannot be that hard to fix...
Sonos: We don't support Chromebooks
Me: But Android etc.

Maybe it'll all work within a year or so when someone gets round to it, or maybe I'll just end up with a bunch of Google speakers eventually.

That's not an appealing option for me, but nor is Sonos' apparent total disinterest in resolving this issue, particularly if you bear in mind Google's direction of travel with Android/Chrome OS symbiosis/convergence, eg. next week's expected launch of the Google Pixel Slate tablet, which the Sonos app *will install on* but then not work, very likely to the surprise of any purchasers...