Skip to main content
theokcomputer
Contributor I
September 8, 2016
Question

Everything under the Manage tab is greyed out. Why?

  • September 8, 2016
  • 17 replies
  • 7856 views
I just downloaded the desktop controller for Mac, updated the software, and connected with my speaker. But everything under the Manage menu is greyed out, so the only thing I can listen to is preset radio stations. Why is everything greyed out, and how can I access those fields, specifically Music Library Settings?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    17 replies

    The LHC
    September 8, 2016
    What version of MacOS are you running? The oldest fully supported version is now 10.9.
    Clare15562
    Lyricist I
    September 11, 2016
    so how do i go back to the older version
    SBSurfer
    SBSurfer
    Prodigy I
    September 11, 2016
    You can't downgrade. The only option is to upgrade OSX on the computer.
    'The Update Messed It Up' - Convenient, But Extremely Unlikely
    ImprovMom
    Lyricist II
    December 20, 2016
    I have OS X 10.9.5, just updated the Sonos controller and my music library option is still greyed out also. Please help as this is SOOOOO FRUSTRATING! Diagnostic # 6895695 Thank you
    ratty
    ratty
    December 20, 2016
    I have OS X 10.9.5, just updated the Sonos controller and my music library option is still greyed out also. Please help as this is SOOOOO FRUSTRATING! Diagnostic # 6895695 Thank you
    https://en.community.sonos.com/troubleshooting-228999/music-library-manage-options-greyed-out-6739971?postid=16073002
    Jeff S
    Jeff S
    Retired Sonos Staff
    December 20, 2016
    I have OS X 10.9.5, just updated the Sonos controller and my music library option is still greyed out also. Please help as this is SOOOOO FRUSTRATING! Diagnostic # 6895695 Thank you

    Hi ImprovMom,

    It looks like everything's running the correct version so you should have access to the manage menu. It would be best to continue troubleshooting over the phone. Please give us a call and reference case number: 161221-000110. Our phone number and hours can be found here.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Bull868
    Lyricist II
    January 9, 2017
    What if you don't have the option of upgrading your MAC iOS past 10.7??? Does that mean we are screwed from ever updating our music library again????!!!!! That doesn't seem right after spending thousands in speakers.
    Edward R
    Edward R
    Retired Sonos Staff
    January 10, 2017
    Hi, Bull868. The fact of the matter is that Apple no longer support that operating system themselves, which has meant that we are also unable to. I would encourage you to contact Apple regarding this issue.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    Bull868
    Lyricist II
    January 10, 2017
    Hi Edward,
    Thanks for the reply. You mean to tell me that a simple updating of the music library cannot be programed into the software because of "Apple"? Support for the iOS is one thing, but it appears to me Sonos is forcing me to update my whole computer system because their software was programed not work. I happen to be an IT guy and this seems very interesting to me. If this is the case, then why do all the other features work on the old iOS? I have always been extremely pleased with Sonos on their products and support, but this is one that I have to say is just plain wrong. I appreciate your reply and have a good day.
    chicks
    chicks
    January 10, 2017
    Time to go read up on Apple's policies, bucko.
    Show more replies
    Terms & ConditionsAccessibility statement