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george99
Enthusiast I
Jan 21, 2020 4:33 PM UTC

End of software updates?!

I got an email today telling me that 11 of my 13 sonos devices were getting old and would no longer get updates.

Really Sonos?! I bought some of the Connect’s only in the past couple years. 
Now you are telling me that they will soon stop working and getting updates?!

Honestly I don’t care about the updates. My system works fine and does what I want, but I have a feeling that they will intentionally make it so that some streaming services will no longer be available.

We are taking about streaming audio. It isn’t rocket science. A windows 95 computer can stream today’s audio. 
I spent thousands of dollars on your system.  I really hope I don’t get screwed here.

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      nickwilsdon
      Contributor I
      Jan 22, 2020 10:17 PM UTC

       

      What are folks replacing with, instead?  I have three AMPs and four various speakers.

       

       

      Amps, or Connect:Amps?  Amps are unaffected, as are Connect:Amps sold since 2016.  

       

      If you have Connect:Amps purchased before 2016, the replacement would be the Amp.

       

      I think he means, what unit can he replace it with that has an acceptable level of hardware support and some consideration of the brand towards their customers? That’s not another Sonos unit.  

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      tom donlon
      Lyricist II
      Jan 22, 2020 11:19 PM UTC

       

      What are folks replacing with, instead?  I have three AMPs and four various speakers.

       

       

      Amps, or Connect:Amps?  Amps are unaffected, as are Connect:Amps sold since 2016.  

       

      If you have Connect:Amps purchased before 2016, the replacement would be the Amp.

       

      Seriously?! What idiot could recommend a Sonos product now. Drop this brand like a hot snot. 

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      Tommy d
        NemysysX
        Lyricist II
        Jan 23, 2020 12:54 AM UTC

        I got an email today telling me that 11 of my 13 sonos devices were getting old and would no longer get updates.

        Really Sonos?! I bought some of the Connect’s only in the past couple years. 
        Now you are telling me that they will soon stop working and getting updates?!

        Honestly I don’t care about the updates. My system works fine and does what I want, but I have a feeling that they will intentionally make it so that some streaming services will no longer be available.

        We are taking about streaming audio. It isn’t rocket science. A windows 95 computer can stream today’s audio. 
        I spent thousands of dollars on your system.  I really hope I don’t get screwed here.

        3 of my 5 units will be end of life. I championed SONOS at the start, great product, but now, seriously, they are going to brick devices unless you upgrade! 
         

        if my phone breaks, I’ll buy another one.

        if my phone is deliberately broken by the vendor, I’ll by another brand.  

         

        unless there is good cause, resolution, and BTW 30% isn't enough, R.I.P  SONOS

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