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marrms
Contributor I
May 11, 2019
Answered

don't want to update

  • May 11, 2019
  • 15 replies
  • 473 views
Hi all
I want to keep using sonos 9.2. I dont want to update. Can I?
If I update to any other Sonos controller, I also need to update to macOS 10.11, which I cant.
Can I please keep using the product I paid for without having to update?
Many thanks
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    Best answer by Smilja
    Dont really see why you need that. Just want to know if I can keep using my system without updating, but there you go.
    I can tell you why. The firmware of the components has already been updated, meaning, it is too late because controller software and firmware build need to be on the same version in order for the system to work properly. Now the [Mac] controller(s) will insist on being updated as well. You will have to use an Android (running at least v5.0) or iOS device (running v10 or higher) to continue to use your Sonos system.

    15 replies

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    marrmsAuthor
    Contributor I
    May 12, 2019
    The truth is that at least all the other apps I use on macOS 10.10 work perfectly [and I have 21 installed] and not a single one of them forces me to update to continue using it. On top of that, I didnt have to spend 200€ on hardware that has become useless for any of those apps.
    There are really no options at all to downgrade the firmware?

    Thanks for your responses and your help
    Airgetlam
    Airgetlam
    May 12, 2019
    Sonos does not support the ability to downgrade. I've heard rumours of places not supported by Sonos that provide the data, but I've no idea 1) how that would work and 2) if it's free of malware.
    Bruce
    Smilja
    Smilja
    May 12, 2019
    Sonos does not support the ability to downgrade. I've heard rumours of places not supported by Sonos that provide the data, but I've no idea 1) how that would work and 2) if it's free of malware.
    This would require root access to the system, and as far as I am aware Sonos has never been hacked.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Stanley_4
    Stanley_4
    Grand Maestro
    May 13, 2019
    Best bet for complaining to Sonos is via e-mail so you can be sure you are communicating clearly and there are no differences in what both sides think the issues are. See the Contact page for the address.
    marrmsAuthor
    Contributor I
    May 18, 2019
    5 days ago I wrote a reply to say that I think a found a solution to my issue. It seems like Sonos didn't like it because the text wasn't published. The software called SonoAir allows me to use my speaker and the software from Sonos doesn't.

    Thanks again everyone for your help
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