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marrms
Contributor I
May 11, 2019
Answered

don't want to update

  • May 11, 2019
  • 15 replies
  • 473 views
Hi all
I want to keep using sonos 9.2. I dont want to update. Can I?
If I update to any other Sonos controller, I also need to update to macOS 10.11, which I cant.
Can I please keep using the product I paid for without having to update?
Many thanks
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    Best answer by Smilja
    Dont really see why you need that. Just want to know if I can keep using my system without updating, but there you go.
    I can tell you why. The firmware of the components has already been updated, meaning, it is too late because controller software and firmware build need to be on the same version in order for the system to work properly. Now the [Mac] controller(s) will insist on being updated as well. You will have to use an Android (running at least v5.0) or iOS device (running v10 or higher) to continue to use your Sonos system.

    15 replies

    Smilja
    Smilja
    May 11, 2019
    First off, post a screenshot of "About my Sonos System".
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    marrmsAuthor
    Contributor I
    May 11, 2019
    Dont really see why you need that. Just want to know if I can keep using my system without updating, but there you go.

    Smilja
    SmiljaAnswer
    May 11, 2019
    Dont really see why you need that. Just want to know if I can keep using my system without updating, but there you go.
    I can tell you why. The firmware of the components has already been updated, meaning, it is too late because controller software and firmware build need to be on the same version in order for the system to work properly. Now the [Mac] controller(s) will insist on being updated as well. You will have to use an Android (running at least v5.0) or iOS device (running v10 or higher) to continue to use your Sonos system.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    buzz
    buzz
    Grand Maestro
    May 11, 2019
    See the attached for some additional information.

    One can prevent automatic player firmware updates from the Settings --> System Updates menu. Controller updates are not automatic.
    marrmsAuthor
    Contributor I
    May 11, 2019
    Thank you very much for your responses.
    You are basically telling me that I cannot use the product I paid for, unless I buy a new device. Am I wrong?
    controlav
    controlav
    Lead Maestro
    May 11, 2019
    You are basically telling me that I cannot use the product I paid for, unless I buy a new device. Am I wrong?

    I believe you are correct. Apple decided to abandon your Mac hardware, and Sonos decided to require a newer MacOS version than your hardware supports. Meanwhile you upgraded your player firmware (not sure how?) and moved you to purgatory.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    buzz
    buzz
    Grand Maestro
    May 11, 2019
    I don't know all of the details, but in some cases Apple forces developers to use new features that are not supported in older versions of Apple systems -- else the App will be de-listed.
    marrmsAuthor
    Contributor I
    May 12, 2019
    Amazing. Is this even legal? I guess the firmware got updated because that was the default setup.
    Sonos, can you plese let me know how can I make a formal complaint?

    Many thanks
    Smilja
    Smilja
    May 12, 2019
    Amazing. Is this even legal? I guess the firmware got updated because that was the default setup.
    Sonos, can you plese let me know how can I make a formal complaint?

    Many thanks
    I'd suggest to take the complaint to Apple. Please don't tell me that every app available on the Mac App Store is still working perfectly fine on your macOS 10.11 machine.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Airgetlam
    Airgetlam
    May 12, 2019
    Of course Sonos thinks that it is legal. You may want to read the legal disclaimers you clicked on, or accepted when you started using the unit.

    However, feel free to engage legal representation, it's always possible that the suite of lawyers that Sonos used to write those terms and conditions failed in some way.
    Bruce
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