Avid Contributor II

Answered

Does Connect: Amp gen 2 support Amazon Music UltraHD

Forum|Forum|4 years ago
January 4, 2022
19 replies
667 views

I have just subscribed Amazon Music Unlimited and tried playing some UltraHD music on my system. The newer Sonos Amp played them just fine and there was the UltraHD badge. But my Connect:Amp only played the same album at HD. If I tried grouping the Amp and the Connect:Amp, then the badge changed from UltraHD to HD.

However, according to this link, the Connect:Amp gen 2 does support UltraHD playback. I think my Connect:Amp is gen 2 because it runs the S2 app, and the manufacture date at its bottom is 1608.

Any explanation or clarification is much appreciated.

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Best answer by Ken_Griffiths

My own understanding of this is… the Sonos devices that support 24-bit audio are:

Roam
Arc
Beam (both generations),
Five
Sub (all generations),
Move
One
One SL
Port
Amp
SYMFONISK Bookshelf
SYMFONISK Table Lamp
Play:5 (Gen 2)
Connect (Gen 2) (Summer 2017–> onwards)
Connect:Amp (Gen 2)

Adding older players to a group, such as Playbase, Playbar, Play:1(Gen1), Play:3, Play:5(Gen1), ZP80, ZP90(Connect), ZP100, ZP120 (Connect:Amp) may cause Amazon Music station to change format.

Ken_GriffithsAnswer

My own understanding of this is… the Sonos devices that support 24-bit audio are:

Roam
Arc
Beam (both generations),
Five
Sub (all generations),
Move
One
One SL
Port
Amp
SYMFONISK Bookshelf
SYMFONISK Table Lamp
Play:5 (Gen 2)
Connect (Gen 2) (Summer 2017–> onwards)
Connect:Amp (Gen 2)

Adding older players to a group, such as Playbase, Playbar, Play:1(Gen1), Play:3, Play:5(Gen1), ZP80, ZP90(Connect), ZP100, ZP120 (Connect:Amp) may cause Amazon Music station to change format.

V

vinhattieuAuthor

Avid Contributor II

My own understanding of this is… the Sonos devices that support 24-bit audio are:

Roam
Arc
Beam (both generations),
Five
Sub (all generations),
Move
One
One SL
Port
Amp
SYMFONISK Bookshelf
SYMFONISK Table Lamp
Play:5 (Gen 2)
Connect (Gen 2) (Summer 2017–> onwards)
Connect:Amp (Gen 2)

Adding older players to a group, such as (Playbase, Playbar, Play:1(Gen1), Play:3, Play:5(Gen1), ZP80, ZP90(Connect), ZP100, ZP120 (Connect:Amp)) may cause Amazon Music station to change format.

Yes I did read that. But I am referring to the Connect:Amp, not the Connect. I am not sure if the date to determine the Connect:Amp’s generation is the same like the Connect, i.e. summer 2017. Maybe somebody can confirm on this.

Ken_Griffiths

Ah Yes, ‘Sorry’ I only have the note on the ‘Connect’ so it would be nice perhaps if the date for the C:A could be confirmed too. I think the 2nd Gen C:A started March 2015 —> onwards, but not ‘precisely’ sure if that month/year date applies to 24bit audio too.

Ken_Griffiths

@vinhattieu,

What Month/Year are we talking about in your case?

G

GuitarSuperstar

Lead Maestro

@vinhattieu Log in to your Sonos account on a web browser and look under System and see if the Connect:Amp is eligible for a 15% or 30% upgrade discount. If it’s 15%, it’s a Gen 2. If it’s 30%, it’s a Gen 1.

"Receive with simplicity everything that happens to you." - Rashi

V

vinhattieuAuthor

Avid Contributor II

@vinhattieu,

What Month/Year are we talking about in your case?

It’s 08/16, and it has been running well with S2 app, so I guess it should be Gen 2.

V

vinhattieuAuthor

Avid Contributor II

@vinhattieu Log in to your Sonos account on a web browser and look under System and see if the Connect:Amp is eligible for a 15% or 30% upgrade discount. If it’s 15%, it’s a Gen 2. If it’s 30%, it’s a Gen 1.

Thank you. It’s 15%. I guess my question remains valid then.

Mr. T

If you’re Connect:Amp has a play/pause button rather than a mute button then it is Gen2, however, like you say as it’s connected to S2 then it is Gen2 and should play UHD as per Sonos’ own statement.

The Amazon Music hi-res release appears rushed as I cannot play UHD on Ones bonded with Sub Gen2, but fine without Sub bonded. The same Sub can play UHD when bonded with an Arc, but not when bonded with stereo pair Ones.

Ken_Griffiths

Let’s hope the Staff see this thread and can confirm if the C:A in question should stream Amazon’s HiRes audio, or not. It’s useful to know these things surrounding their dates, if only to save on the time spent trying to troubleshoot the issue.

A

alfie1980

Lyricist II

Without hijacking this thread, i have a similar problem with my S2 Connect (pre summer 2017) playing Amazon Music HD. I get “Amazon Ultra HD” playing on my system perfectly, but when i add the Connect it pauses the music , I assuming to get a different stream, and then changes everything to HD.

Ive tested a few other options too:

When playing a Qobuz 24/44 stream , which scan be played by S2, i can add the Connect to the stream and it doesn't pause or change stream as it does on the when playing Amazon Music. This is the same result when i play 24/44 music from my own hard drive. Does this mean the connect is playing the 24/44 stream / files from both locally & via Qobuz stream?

Ive also tried Qobuz through Room and it appears that the connect is playing 24/44 music streams, so its appears that the Connect Gen 2 ( pre summer 2017) is capable of playing 24/44 music field / stream, but not from Amazon Music for some reason?

Hoping someone can add some more details.

Thanks

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