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0123456
Contributor I
February 21, 2021

Disable new “It's time to update to Sonos S2” notification.

  • February 21, 2021
  • 29 replies
  • 4620 views

The Android S1 controller app just updated. There is a new notification at the top of the screen saying “It's time to update to Sonos S2. You can schedule an automatic update or do it now. More information”. The notification is large, taking up about 10% of my phone's screen.

 

There is no option to close this notification, unlike previous similar ones. I have decided I want to retain the S1 app and not update to S2. I only use Sonos to play local files from my NAS and have zero interest in any additional features. I previously understood that this is fine; the FAQ regarding the controller says that customers can continue to use the S1 Controller app if they so choose.

 

I've been through all the app menus I can find, but cannot see a way to disable this notification. Does anyone know if there is an option to do this somewhere? Changing the app’s Android notification permissions doesn’t address this problem. Ideally I could permanently disable these notifications: I'm aware of S2 but don't want it. I personally find these notifications annoying and materially detrimental to my Sonos system’s usability. Many thanks for your help!

 

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    29 replies

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    controlav
    controlav
    Lead Maestro
    February 25, 2021

    I get this new message despite having two Gen 1 Play:5s. The S1 app is broken. And annoying.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      sdh0407
      February 27, 2021

      I had some luck getting the message to go away.  With only S2 compatible speakers to the system, the only message I would get after selecting the “more information” notification was the Update Automatically or Update Now.  However, I pulled an old bridge out of the closet and added it to my system.  After doing so and restarting the app, selecting the message gave me the “Not Now” option and cleared the notification. 

      The bridge is now saved in the system configuration, so will have to wait and see if I need to keep it connected or not to keep the notification at bay.

      I am in the same boat as the OP, with a system I enjoy and don’t need or want to upgrade.

        Keithmac
        Virtuoso
        February 28, 2021

        Same here, I want to stay on S1, runs fine and I have no issues.

        May try picking up an S1 only device to add to our system.

        Only takes the wife or kids to press wrong button then we'll be stuck with S2.

        In my opinion there should be a Master account with the ability to upgrade the system locked to one user, far too easy for any user to accidentally mess it up.

        I'm well aware there is S2, I DON'T want to automatically update thanks..

          Ignacio
          Lyricist II
          February 28, 2021

          I’m in the same boat, I’d rather stay on S1. This so frustrating. 

            amun
            February 28, 2021

            I’m in the same boat, I’d rather stay on S1. This so frustrating. 

            I trust Sonos updates so little that I block them completely - that way they cannot get triggered by accident. It means that I can make my own decision whether or not it’s worth ‘upgrading’  - IMHO it usually isn’t.

            Personally, I’d be quite happy to go back to 4.x, before they (again, IMHO) messed up the interface - particularly on large tablets. Trueplay is excellent, but as I don’t possess an iDevice (that Sonos still supports) it’s of no use to me.

            For my purposes (I fully accept not everyone’s) Sonos software has simply deteriorated over the years.

              jswilson64
              Trending Lyricist I
              February 28, 2021

              Same here, I want to stay on S1, runs fine and I have no issues.

               

               

              And - S2 offers no new / improved functionality, yet, over S1, at least for my system. Why update?

                jswilson64
                Trending Lyricist I
                March 10, 2021

                @Sonos  we need help removing the notification, why is there no solution?

                  nputtick
                  Trending Lyricist I
                  March 16, 2021

                  I managed to disable the “update to S2 now” nag banner by following Ken’s instructions from 22 days ago, with no problem (iOS) as I am on S1 and wish to stay that way, 7 components and only one is S2 compatible, running FLACs from NAS, plus Spotify and Amazon streaming. I also use analog in for vinyl and have a Bluetooth receiver also on analog in, so have everything I need including anything I can play on my phone, podcasts etc.  So no need for S2.

                   

                  Alex8
                  Lyricist I
                  April 6, 2021

                  Finally was able to disable the super annoying message to upgrade to S2. Thank you for the comments.

                  OMG I used to praise Sonos, installed it everywhere in my home, recommended it to friends. However, lately this company has become super annoying, invasive, and very poor quality. Constant upgrades, S2 upgrade messages that stay on the screen, UX is not as it used to be….and worst they seem extremely arrogant towards users when I read these messages.

                  I remember when the company was born - I remember their first investors - Sonos was a gem - not today anymore - they have become too much spoiled.

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