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Contributor I
Feb 21, 2021 4:41 PM UTC

Disable new “It's time to update to Sonos S2” notification.

The Android S1 controller app just updated. There is a new notification at the top of the screen saying “It's time to update to Sonos S2. You can schedule an automatic update or do it now. More information”. The notification is large, taking up about 10% of my phone's screen.

 

There is no option to close this notification, unlike previous similar ones. I have decided I want to retain the S1 app and not update to S2. I only use Sonos to play local files from my NAS and have zero interest in any additional features. I previously understood that this is fine; the FAQ regarding the controller says that customers can continue to use the S1 Controller app if they so choose.

 

I've been through all the app menus I can find, but cannot see a way to disable this notification. Does anyone know if there is an option to do this somewhere? Changing the app’s Android notification permissions doesn’t address this problem. Ideally I could permanently disable these notifications: I'm aware of S2 but don't want it. I personally find these notifications annoying and materially detrimental to my Sonos system’s usability. Many thanks for your help!

 

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29 replies

Lyricist III
Feb 22, 2021 10:55 AM UTC

Have to agree, can't believe this company could go any lower, but they have. 

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Smilja
Feb 22, 2021 11:21 AM UTC

In the Sonos app go to System > System Tools > Compatibility Check > Learn More > Continue using S1

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Lyricist III
Feb 22, 2021 11:41 AM UTC

No, tried that. The message stays. 

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0123456Author
Contributor I
Feb 22, 2021 12:29 PM UTC

In the Sonos app go to System > System Tools > Compatibility Check > Learn More > Continue using S1


Thank you for the suggestion Smilja. Unfortunately I can’t see that option in the App. When I go through to the Compatibility Check, the only two options available are “Update automatically” or “Update now”.

I can’t see any option for retaining S1 (or my ideal option of “and please never ask me again!”)

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Ken_Griffiths
Feb 22, 2021 1:03 PM UTC

In the Sonos app go to System > System Tools > Compatibility Check > Learn More > Continue using S1


Thank you for the suggestion Smilja. Unfortunately I can’t see that option in the App. When I go through to the Compatibility Check, the only two options available are “Update automatically” or “Update now”.

I can’t see any option for retaining S1 (or my ideal option of “and please never ask me again!”)

In the S1 App, choose "Settings/System/System Tools/Compatibility Check” ... in the opening screen choose the option  ‘Not Now”. (See screenshot). Finish going through the screens and then  ‘fully’ close and reopen the S1 App.

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0123456Author
Contributor I
Feb 22, 2021 1:25 PM UTC

In the Sonos app go to System > System Tools > Compatibility Check > Learn More > Continue using S1


Thank you for the suggestion Smilja. Unfortunately I can’t see that option in the App. When I go through to the Compatibility Check, the only two options available are “Update automatically” or “Update now”.

I can’t see any option for retaining S1 (or my ideal option of “and please never ask me again!”)

In the S1 App, choose "Settings/System/System Tools/Compatibility Check” ... in the opening screen choose the option  ‘Not Now”. (See screenshot). Finish going through the screens and then  ‘fully’ close and reopen the S1 App.

 

Hi Ken

Thank you for the reply. Unfortunately I do not see the options included in your screenshot. When I go to Settings/System/System Tools/Compatibility Check, the only two options are “Update automatically” or “Update now”.

Perhaps we are using different versions of the controller App? I’m on Android 11.2.5, which appears to be the most recent version for my phone.

I attach a screenshot to show the options visible to me:

 

Thanks again!

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Ken_Griffiths
Feb 22, 2021 1:42 PM UTC

My App is iOS (iPad Pro), rather than Android, but are all your devices S2 compatible, or do you also have some S1 (only) devices in the Household?

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0123456Author
Contributor I
Feb 22, 2021 2:15 PM UTC

My App is iOS (iPad Pro), rather than Android, but are all your devices S2 compatible, or do you also have some S1 (only) devices in the Household?


I believe all my devices are S2 compatible. Thanks

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Smilja
Feb 22, 2021 2:18 PM UTC

My App is iOS (iPad Pro), rather than Android, but are all your devices S2 compatible, or do you also have some S1 (only) devices in the Household?


I believe all my devices are S2 compatible. Thanks

 

So why don’t you want to migrate to S2?

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Ken_Griffiths
Feb 22, 2021 2:19 PM UTC

My App is iOS (iPad Pro), rather than Android, but are all your devices S2 compatible, or do you also have some S1 (only) devices in the Household?


I believe all my devices are S2 compatible. Thanks

Ah that’s probably the reason why then, as there’s no reason for you not to upgrade to S2, at least that’s my guess. In fact I would personally recommend that you do, having now used both Apps myself, but obviously the choice is entirely yours.

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