Dead spots on CR200

4th controller in 13 months- just crazy stuff. Next time it fails I'll be demanding a full refund. Have already seeked legal advice and our consumer laws are quite clear on these areas.

Any CR200 issue that is related to a touch panel failure is replaced with a new CR200. The original manufactured CR200 stock has been long since depleted at Sonos.

Why have I had 2 more failures since then? I have no doubt that the original manufactured CR200 stock has been depleted, but you (SONOS) obviously haven't made any improvements to the new units! Either that, or your service centres are doing some repair work to the failed units and not actually replacing them with a new unit. In which case they must still be using inferior components!

I'm embarrased, because I had this problem already twice and now it seems to happen the third time. a part of the touchscreen doesn't respond anymore. the first and second quit duty after 6 month, now I have the replaced controller just about 4 month. the only pleasant thing is the customer service!

My Supplier is still trying to convince me to go to iTouch via WiFi which really defeats the purpose of one integrated system - SONOS. Wish the head of quality for Sonos would at least bless us with his presence on this Sonos hosted forum and give our user community some kind of statement on this disgraceful situation.

There are obviously many faulty units and not from a single batch and we are now hearing about refurbished units being supplied to people who have returned faulty CR200 units if that is the case then Sonos are playing a very silly game.

I for one have just worked out I have over $13K of Sonos components and there are people on this forum who have spent much more and so we deserve better as do the people who only have one S5 and a bridge. One fact ties us all together, we all have spent our money on Sonos because it was supposed to be the best in class and yes it is great to say how good Sonos Customer service is but fundamentally we shouldn't need to rely on them at all if the product was good and the fact they are quite happy to send out replacement CR200 number 2,3 & 4 is quite worrying

I have to agree that the CR200 has not turned out to be the great "touch screen" experience we wished for and expected.

Actually I never really thought the CR100 needed a touch screen but they seem to be the “must have” interface for everything these days. I much prefer the hard buttons of the CR100 but even the use of these was not always as intuitive as it could have been, hence I suspect the clamour for a touch screen controller.

We purchased a couple of CR200s with a view to replacing our 6 CR100s over time. However the CR200 was not that good to use and despite very low usage both units failed and needed to be replaced.

Sonos customer support is very efficient and we are still happy loyal customers. But in all honesty I can only recommend the CR100 to friends (if they can find NOS), which is a real shame as the CR200 seems to be the only duff product in the Sonos range and you need a controller to use the rest of the system!!

I trust that Sonos will update / replace the CR200 with a better unit in due course rather than discontinue Sonosnet controllers completely. The desktop / Wi-Fi controllers are not nearly as good as a true Sonosnet controller. – Just my thoughts.

I have to agree that the CR200 has not turned out to be the great "touch screen" experience we wished for and expected.

Actually I never really thought the CR100 needed a touch screen but they seem to be the “must have” interface for everything these days. I much prefer the hard buttons of the CR100 but even the use of these was not always as intuitive as it could have been, hence I suspect the clamour for a touch screen controller.

We purchased a couple of CR200s with a view to replacing our 6 CR100s over time. However the CR200 was not that good to use and despite very low usage both units failed and needed to be replaced.

Sonos customer support is very efficient and we are still happy loyal customers. But in all honesty I can only recommend the CR100 to friends (if they can find NOS), which is a real shame as the CR200 seems to be the only duff product in the Sonos range and you need a controller to use the rest of the system!!

I trust that Sonos will update / replace the CR200 with a better unit in due course rather than discontinue Sonosnet controllers completely. The desktop / Wi-Fi controllers are not nearly as good as a true Sonosnet controller. – Just my thoughts.

Haven't used either the CR100 or CR200 in earnest, but decided an iPod touch was the way to go as a cheap controller, with my iPad being a pretty damn good controller. Seems Sonos no longer list either of their own any longer.

Haven't used either the CR100 or CR200 in earnest, but decided an iPod touch was the way to go as a cheap controller, with my iPad being a pretty damn good controller. Seems Sonos no longer list either of their own any longer.

It is listed in the SHOP section of their site:
http://www.sonos.com/shop/products/control

I see your point though, it no longer features in the system lineup in the front part of their site.

With 3.7 Android controllers can now use Sonosnet - making them "genuine" Sonos controllers.
Maybe this is the actual strategy for the CR200 replacement...

Same issue here - I had to replace the first CR200 controller (free of charge) and now have the problem again - in both cases, some segments, starting at the bottom of the touch screen, stopped responding. My dealer keeps telling me for 3 months now that he will get me a replacement...he says that SONOS had no stock and I should consider using an Android / iPhone instead. I prefer the controller rather than the iPAD / Android option as the controller directly integrates with the SONOS meshed network - rather than connecting indirectly through the Wi-Fi router (which will make the operation less responsive). This was the very reason why I bought the very expensive CR200.
I do understand that things may get wrong for a new production batch but instead of sending me another controller with the same issue - why can't that be fixed for subsequent batches? The problem appears to be well known. Is there a new Controller planned?

My dealer keeps telling me for 3 months now that he will get me a replacement...he says that SONOS had no stock and I should consider using an Android / iPhone instead. I prefer the controller rather than the iPAD / Android option as the controller directly integrates with the SONOS meshed network - rather than connecting indirectly through the Wi-Fi router (which will make the operation less responsive).
As of v3.7 Android devices can also connect directly to SonosNet, though there have been reports of problems with re-connection to an 'idle' Sonos system.