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Tldr: jgatie whatabout you guys you are just as rude as I am. Will continue posting what I want how I want.

= Whataboutery + toddler defense


*Sigh*

Love you too, Logan!

It would be great if this forum had an "ignore" feature that would just hide certain people's posts. Hard to read some of these threads where the same person pipes in, pretends to be helpful, then calls people names and is condescending. Feels like Reddit on here at times.

Steve

So what's your point?

There really is no point in trying to reason with jgatie. He will always have the last word and the forum moderators apparently don't care if he drives of Sonos customers away by insulting and belittling them on a regular basis.

So I'm not allowed to be rude and aggressive to people who can fight back and are rude and aggressive to me, but you and others are allowed to be rude and aggressive to people who are not rude and aggressive, and who cannot fight back, simply because you feel wronged?

What you keep on ignoring is that in all the points I brought up, from launching a half backed app, over ignoring customer feedback, to placating such customers with empty statements, Sonos isn't being polite at all, on the contrary. And the reactions are accordingly. But hey who cares about customers, right?

And contrary to the customers experiencing this, Sonos employees aren't just some helpless victims in all this. They do have a voice internally, they can influence the communication strategy, they do decide between a statement that the company does not comment vs pretending not being in the know because they didn't get an official go ahead yet, etc It would be impossible to do their job otherwise.

By the way, have you emailed or tweeted the CEO about your dissatisfaction yet, or are you still going to take it out on the guys just following orders who have no say in either the policy or the design of the UI?
No, and I won't because that ceo doesn't have time to read such feedback. If anything, he'll rely on summary reports from his employees (like the community managers, those in charge of social media, running the helpdesks, etc). And if you would check those other channels like Facebook, you'd notice that Sonos advises people on a regular basis to use this board for their feedback.

But let me guess? You'll just ignore every point I made - yet again - and keep on playing the white night of rude, that fights the evil customers who dare to complain.

So you are going to keep abusing Sonos employees who cannot fight back, blaming them for the policy you feel is disrespectful, instead of contacting those who actually set the policy. At the same time, you keep attacking me for what you see as my abusive behavior?

As I thought, a hypocrite, and a coward.

ceo doesn't have time to read such feedback. If anything, he'll rely on summary reports from his employees (like the community managers, those in charge of social media, running the helpdesks, etc).
You would be surprised; I have received what are clearly self written replies to every email I have sent him. Some are brief, some are longer than expected.

Every CEO however has the problem of having to work the solution via a large organisation, and solutions may not be as immediately forthcoming as you would like them to be.

As the (mostly) silent third party to this bun-fight, maybe a Sonos rep might like to chime in and defuse the situation.....?

ceo doesn't have time to read such feedback. If anything, he'll rely on summary reports from his employees (like the community managers, those in charge of social media, running the helpdesks, etc).
You would be surprised; I have received what are clearly self written replies to every email I have sent him. Some are brief, some are longer than expected.

Every CEO however has the problem of having to work the solution via a large organisation, and solutions may not be as immediately forthcoming as you would like them to be.

Stop ruining the narrative!

Actually, thank you andrew for putting aside the partisan BS and posting facts, despite possibly alienating your fellow jgatie hater. Be prepared for the backlash.

As the (mostly) silent third party to this bun-fight, maybe a Sonos rep might like to chime in and defuse the situation.....?

Sonos has chimed in about this particular feature and the flow of the app, specifically stating "They're looking into the brightness of the app and working on ways to balance the contrast. They're also looking into ways to improve the general flow of the app, and streamline navigation." I quoted the post right here in this thread.

Here is User103951's response:

So what's your point? If anything this shows how questionable sonos' communication strategy is in all this. If you have info, share it. And if you don't want to do that, just say so instead of placating your customers with empty statements.

And I really hope you are wrong btw, and that we are not getting yet another release without proper testing and feedback.

Complains about a lack of information, gets information, complains that it's placating. Complains about a lack of a release to fix the app, a release is hinted at that applies to a fix, complains that they are not testing properly. Even you can agree andrew that User103951 seems to be a poster who will never be happy, even when Sonos gives exactly what is asked for.

So you are going to keep abusing Sonos employees who cannot fight back, blaming them for the policy you feel is disrespectful, instead of contacting those who actually set the policy.
I've merely been critical of a posts or two and that's it. And rightly so as those post weren't taking their customers serious. If you feel that's abuse feel free to address the infamous secret policy that's triggering this with the ceo.

Complains about a lack of information, gets information, complains that it's placating.
My remark was about Keith's statement. The post from Ryan apparently a couple of hours later actually highlighted how questionable that earlier post was. In fact, it's a perfect example of how sonos isn't really taking their customers serious.

At the same time, you keep attacking me for what you see as my abusive behavior?
That's not just my impression, quite some see it that way as well - including you judging from some of your posts. But somehow you think it's justified to do that to customers. Something I quite frankly really don't get.

As I thought, a hypocrite, and a coward.
Mailing someone doesn't take courage, what it does do however is hide the critique. I prefer an open debate - and that includes with sonos - as that's pretty much the only thing a customer can bring to the table in hope of seeing some change.

So you are going to keep abusing Sonos employees who cannot fight back, blaming them for the policy you feel is disrespectful, instead of contacting those who actually set the policy. At the same time, you keep attacking me for what you see as my abusive behavior?

As I thought, a hypocrite, and a coward.

"Abusing" Sonos employees would clearly violate the forum rules and result in ban or moderator intervention. Stop the hyperbole.

Coward would be the poster who takes pleasure in "calling out" new members which you admit to.

But thats ok because as we know from your many many posts theres no rule against being a bully or obnoxious dick to new members. As you like to say "you can post what we want when we want."