Dark theme request

Despite what you claim about forced updates, every Sonos update is optional, but once one device updates, every device must be updated. I suggest you turn off auto updates on your mobile devices and turn off checking for updates on the Sonos app. You can then "opt in" to any Sonos update you wish.

Renowned Enthusiast I

Oh please. You all know the people here are limited as to what they can say, and there is nothing they can do about it. To use them as surrogate punching bags over that policy is not only rude, it is cowardly.

So what do you suggest we do than to express our dissatisfaction with a policy that leaves us in the dark - luckily we have the app to fix that 😉 - besides addressing that issue in the only meaningful communication channel we have available?

And just to be clear. Like quite some, I basically had no need to communicate with sonos in more than 5 year, until 8.x made it clear I couldn't just trust sonos to do the right thing. And not being open and honest in their communication isn't exactly fixing that issue, on the contrary..

Renowned Enthusiast I

What one person wants and another wants can be completely different. I'm sure there are those that like white parts. A less stark version I'm sure would be fairly welcome.

The issue with the the white was not about personal preferences but purely practical, as the app is semi-blinding in a dark environment. Reducing it a bit, won't solve that.

The move towards white on the other hand, was indeed a matter of personal preferences (and likely trying to look like apple), as it has no practical benefit. Which is why that is a point to be addressed.

Oh please. You all know the people here are limited as to what they can say, and there is nothing they can do about it. To use them as surrogate punching bags over that policy is not only rude, it is cowardly.

So what do you suggest we do than to express our dissatisfaction with a policy that leaves us in the dark - luckily we have the app to fix that 😉 - besides addressing that issue in the only meaningful communication channel we have available?

And just to be clear. Like quite some, I basically had no need to communicate with sonos in more than 5 year, until 8.x made it clear I couldn't just trust sonos to do the right thing. And not being open and honest in their communication isn't exactly fixing that issue, on the contrary..

It's a question of tone, not topic. Accusing people of willfully withholding information when you very well know it is company policy which tells them to withhold information, not a personal display of disdain towards the customer, is both rude and cowardly. These guys are merely following orders, taking your anger over a policy or UI change out on them, especially when they cannot fight back, isn't going to change anything. Matter of fact, if I were in their place, I would willfiully ignore any requests from users who were rude to me. It would be the only fighting back I could do, and I would most certainly do it.

Renowned Enthusiast I

Like I said, if sonos is not willing to have an (open) conversation with their customers, they shouldn't pretend otherwise. Because saying "As of now, I have no information about a Dark Mode, but I am happy to pass this along to the team as a feature request." after this board has been plastered with such for feedback for months now isn't exactly a case of being respectful of your customer. I'm sure your father told you that too.

And again this is nothing personal towards the community managers, they are merely the voice of the company in this. Feel free though to point out alternative communication channel that would be more appropriate and effective.

It doesn't take too much reading between the lines to see that response and figure out "I have no information" is corporate speak for "I have no information that I'm allowed to give". One would have to be stupid not to realize this. Either that, or one is being willfully obtuse because they want an excuse to abuse people who are just following orders.

Either way, you can find the CEOs email and Twitter account online. Feel free to route anger at the disclosure policy directly to him, thus leaving those who do not set the policy, only follow it, out of the path of your wrath. Even better, you could simply accept the fact that their policy is their policy, and you aren't going to change it no matter how much you whine.

Renowned Enthusiast I

One would have to be stupid not to realize this... willfully obtuse.. want an excuse to abuse people... no matter how much you whine.

And than you complain about tone. :8

But I guess customers simply aren't that worthy of respect in your book. Hence your advice of just shutting up regardless of what sonos does or doesn't.

Anyway, so far no news of going back to black, not even in between the lines of the Pravda. 🙂

I complain about tone when addressing those who cannot fight back. Context is everything.

Did you email or tweet the CEO yet? Or are we just here to abuse the underlings?

Anyway, so far no news of going back to black, not even in between the lines of the Pravda. :)

And by the way:

Hi everyone, we appreciate the feedback all around.

The team is listening and working to incorporate your feedback into the new app. You'll see some changes coming to the next versions of the app. They're looking into the brightness of the app and working on ways to balance the contrast. They're also looking into ways to improve the general flow of the app, and streamline navigation.

Thanks for sharing and please let us know what you think as the app develops.

Not Pravda. Just the main announcement thread for the new app version.

You're welcome. 😃