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cshinn
Contributor III
October 12, 2017

Crestron 760 - Can't Update the Sonos App

  • October 12, 2017
  • 16 replies
  • 3568 views
I've updated my Crestron TSW-760 to the latest firmware (1.002.0016.001) and when I launch the native Sonos app, it wants to check for updates. On the attached screen, I tap "update" and nothing happens.
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16 replies

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x-son
Trending Lyricist I
June 11, 2019
Sonos Support has suggested that this is a Crestron problem & we need to contact Crestron. Has anyone here tried that? I'm not a Crestron developer so have no links into their app development program.
kdplumm
Lyricist II
June 11, 2019
Sonos Support has suggested that this is a Crestron problem & we need to contact Crestron. Has anyone here tried that? I'm not a Crestron developer so have no links into their app development program.


Crestron support has stated that there is an issue with compatibility in the latest upates

"Crestron has temporarily disabled automatic Sonos app updates while investigating compatibility issues detected with Sonos releases 10.1.0 or later."
x-son
Trending Lyricist I
June 12, 2019
That's interesting. I wonder whether this means that the Sonos app is actually written & managed by Crestron rather than by Sonos.
kdplumm
Lyricist II
June 12, 2019
I believe that Crestron just hosts the Sonos updates and their panels just download from their hosted service. From what I understood from tech support, they test each update in house before they push it to their host and the panels can download it.
Airgetlam
Airgetlam
June 12, 2019
Sonos wrote an API, Crestron would be responsible for incorporating that API in their own code, and distributing it.
Bruce
kdplumm
Lyricist II
July 10, 2019
Notification are going out that Crestron and Sonos have worked the problem out.

"Crestron & Sonos have resolved the previously observed issues. Sonos App 10.3 is now available for TSW-x60 panels running current FW v2.006.0046.001."
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