Skip to main content
fergus lobban
Contributor I
April 13, 2016

Cr100 won't connect to system

  • April 13, 2016
  • 20 replies
  • 2376 views
Bought cr100 controller on ebay unable to connect to system tried with Sonos bridge and play 5 any suggestions many thanks
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    20 replies

    John B
    April 13, 2016
    To be honest, I think my advice would be use the free controller app.

    https://sonos.custhelp.com/app/answers/detail/a_id/2302/~/important-information-about-the-sonos-controller-100-(cr100)
    controlav
    controlav
    Lead Maestro
    April 14, 2016
    The CR100 may be too old to connect to a modern system. Call Sonos support and they can do some magic to allow it to connect.

    I have two CR100s from eBay. Well worth it.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Jeff S
    Jeff S
    Retired Sonos Staff
    April 18, 2016
    Bought cr100 controller on ebay unable to connect to system tried with Sonos bridge and play 5 any suggestions many thanks

    Hi Fergus,

    We can add a patch to your system that will allow the CR100 to connect. Please send in a diagnostic report from your system then reply with the number, here's how.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    doced
    Trending Lyricist I
    November 30, 2016
    Same issue here. I have purchased a Sonos CR 100 from ebay, it seems to find the system but is not able to connect to it. What can I do?
    doced
    Trending Lyricist I
    November 30, 2016
    I have submitted support diagnostics
    Jeff S
    Jeff S
    Retired Sonos Staff
    November 30, 2016
    Same issue here. I have purchased a Sonos CR 100 from ebay, it seems to find the system but is not able to connect to it. What can I do?

    Hi doced,

    I've created a support ticket for you: 161130-002705. Please give us a call and we'll help get your CR100 connected. You can find our phone number here.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Joedk72
    Lyricist I
    September 23, 2017
    I have the same issue. I have send a diognostic ticket 7873505. Please advise
    orion2005
    Lyricist II
    October 22, 2017
    I have the same issue. I have sent diagnostic ticket 7986372. Please advise.
    Jason Sweet
    Contributor I
    November 1, 2017
    I have this issue also. Two CR100s that have always been part of my system. We recently moved and changed our wifi - no connection for the CR100's. One Connect is hardwired into the router via ethernet. The Router is eero. Please help!
    sherryzbs
    Contributor I
    November 5, 2017
    I have this issue also. Two CR100s that have always been part of my system. We recently moved and changed our wifi - no connection for the CR100's. One Connect is hardwired into the router via ethernet. The Router is eero. Please help!

    Same issue here. Please help!
    Show more replies
    Terms & ConditionsAccessibility statement