Contributor II

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

Forum|Forum|11 years ago
December 7, 2014
386 replies
12772 views

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.

Can't Connect to Sonos

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Lyricist II

Same problem here... all of my zones disappeared and I had to reconfigure my Sonos from scratch! It's all working now, but I took an update to 5.3.2 and now my CR100s won't connect. :-(

Diagnostic Number: 4611483

--Jered

Retired Sonos Staff

Same problem here... all of my zones disappeared and I had to reconfigure my Sonos from scratch! It's all working now, but I took an update to 5.3.2 and now my CR100s won't connect. :-(

Diagnostic Number: 4611483

--Jered

Hi Jared,

Your Sonos system is connecting wirelesly to your home network. The CR100 requires that you have one Sonos component wired into your network. You Kitchen unit has an active ethernet port, however it is not communicating with your router. Please start by wiring one Sonos unit to your router with an ethernet cable. Your system should then switch over to the mesh network mode and allow you to add your CR100s to your system.

Please let us know if this does not work.

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Lyricist II

Same problem here... all of my zones disappeared and I had to reconfigure my Sonos from scratch! It's all working now, but I took an update to 5.3.2 and now my CR100s won't connect. :-(

Diagnostic Number: 4611483

--Jered

Thanks, Jeff! Is there any way to determine why the Kitchen unit is not communicating with the router? The LEDs on the port are lit. The router is an Apple Time Capsule. I can try rebooting things or switching ports when I get home.

I like it when things just work, put sometimes I wish I could just get a unix shell on devices...

Retired Sonos Staff

Same problem here... all of my zones disappeared and I had to reconfigure my Sonos from scratch! It's all working now, but I took an update to 5.3.2 and now my CR100s won't connect. :-(

Diagnostic Number: 4611483

--Jered

Hi Jared,

Is the Time Capsule your main router or is it acting as a wireless extender? If it is extending your wireless network, the Kitchen unit probably isn't communicating directly with your router.

If your Time Capsule is the main router it may help to reboot it and the Kitchen unit. This may get the proper communication going. The rest of your Sonos system should switch over to the mesh network automatically. You might also try swapping ports on the router or Kitchen unit. If that does not help, try a different ethernet cable.

Please let us know how it goes.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Lyricist II

Same problem here... all of my zones disappeared and I had to reconfigure my Sonos from scratch! It's all working now, but I took an update to 5.3.2 and now my CR100s won't connect. :-(

Diagnostic Number: 4611483

--Jered

The TC is my main router. There's a Gigabit switch between it and my wired Sonos zone.

I just switched the Ethernet connection from the "Kitchen" zone to the "Dining Room" zone, but this didn't solve the problem. The switch is showing link on the port.

I clicked the "Wireless Network Setup" button in the Controller while I was fiddling with things trying to figure this out. How can I tell the Sonos to stop using my Wireless network and switch back to its mesh network?

Is the problem that the system is not seeing link on the port? Or not getting a DHCP address? It looks like it has both. I submitted new diagnostics as 4621367.

Thanks!

Retired Sonos Staff

Same problem here... all of my zones disappeared and I had to reconfigure my Sonos from scratch! It's all working now, but I took an update to 5.3.2 and now my CR100s won't connect. :-(

Diagnostic Number: 4611483

--Jered

Hi Jered,

Although your Dining Room unit shows an ethernet connection, that unit can't communicate with your main router so your Sonos system is still in the fully wireless mode. For whatever reason that communication is not getting past your switch. It may help to reboot your switch, check its connection to your router or even to bypass the switch and wire your Sonos unit directly into your router.

You can tell if your Sonos system is communicating in the mesh network mode (required for the connection of CR100s) by clicking on the Sonos menu of your Mac then choosing about my Sonos system. Look for the "WM:" setting. "WM:0" is mesh network while "WM:1" is wireless.

Please let us know if you are still unable to get the system to switch over to mesh network mode. If so we will get you in contact with our phone team for further troubleshooting.

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Retired Sonos Staff

Can you please add the controller patch to my account too? Confirmation number is

Hi John,

It looks like the update did not stay flagged for your account. Please check your system for updates and try to connect your CONTROL again.

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Lyricist II

Can you please add the controller patch to my account too? Confirmation number is

BINGO! Mahalo for the re-flagging. Solved. I'm tickled.

Retired Sonos Staff

Can you please add the controller patch to my account too? Confirmation number is

Hi John,

That's great to hear. Please let us know if you have any further issues.

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Lyricist I

I'm having the same issue. I've submitted diagnostic report, confirmation number is 4629457. Trying to connect a new CR100 (purchased on ebay) to my existing system.
Regards,
Jeff

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