Contributor II

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

Forum|Forum|11 years ago
December 7, 2014
386 replies
12772 views

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.

Can't Connect to Sonos

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Jeff S

Retired Sonos Staff

Evening all,

Just had a move around in the house and the CR100 won't connect . I've submitted a diagnostic report with No. 6567089.

Many Thanks

Hi Fiona,

There's a CR100 showing up in your diagnostic report. Is this a different CR100? Has the CR100 which won't connect been connected to your system before? Has it been factory reset?

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Y

yngve0508

Lyricist I

Dear greatest support staff, I have a similar issue with one of my two CR100, it will not connect. I have submitted a diagnostic 6603961, and maybe this patch would do the trick? I didnt use the controller for several years, and may think it is lagging in updating?
System is up to date as far as I can see except for this controller. System is connected to internet router via Lan from a Sonos bridge.
Looking fwd to hear from you. Btw, I have for some reason registered the system under 2 accounts, xxxxx@gmail (2011), and xxxxxyahoo.com 2008).

Jeff S

Retired Sonos Staff

Dear greatest support staff, I have a similar issue with one of my two CR100, it will not connect. I have submitted a diagnostic 6603961, and maybe this patch would do the trick? I didnt use the controller for several years, and may think it is lagging in updating?
System is up to date as far as I can see except for this controller. System is connected to internet router via Lan from a Sonos bridge.
Looking fwd to hear from you. Btw, I have for some reason registered the system under 2 accounts, xxxxx@gmail (2011), and xxxxxyahoo.com 2008).

Hi yngve0508,

We can no longer apply the patch in order to get your CR100 connected. You can work with our phone team to get it connected though. Please give us a call and reference case number: 161003-000895. You can find our phone number and hours here.

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M

Mascot Dec85

Avid Contributor I

Hi

I think it was this thread I used before...here goes!

I had a CR100 connected that worked after running a diagnostic on my system. I recently changed broadband provider and had to set up my system from scratch, now the CR100 isn't connecting to it. Can this be set up again?

Edit: I've just read the reply above. Do I need/can I have a case number to call please?

Jeff S

Retired Sonos Staff

Hi

I think it was this thread I used before...here goes!

I had a CR100 connected that worked after running a diagnostic on my system. I recently changed broadband provider and had to set up my system from scratch, now the CR100 isn't connecting to it. Can this be set up again?

Edit: I've just read the reply above. Do I need/can I have a case number to call please?

Hi Mascot Dec85,

I've created a support ticket for you 161016-000821. Please reach out to our phone team who can help get your CR100 connected. You can find our phone number and hours [url=http://www.sonos.com/en-ie/contact]here]/url].

Help others find useful content by clicking the like button and selecting the best answer to your question.

C

CNicolson

Lyricist I

Hi Jeff,

I am also having trouble connecting my CR100 to my system. It keeps saying that "A Sonos Component was not found"

My confirmation number is: 6676516

Any help would be appreciated.

Thanks!

Jeff S

Retired Sonos Staff

Hi Jeff,

I am also having trouble connecting my CR100 to my system. It keeps saying that "A Sonos Component was not found"

My confirmation number is: 6676516

Any help would be appreciated.

Thanks!

Hi CNicolson,

Please give us a call and reference case number: 161024-001646. You can find our phone number and hours here.

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A

aselkirk

Lyricist II

Hello Jeff -
I have the same problem connecting two CR100s I just bought. May I have a case number to call in with?

Confirmation number: 6722697

Thanks!

Jeff S

Retired Sonos Staff

Hello Jeff -
I have the same problem connecting two CR100s I just bought. May I have a case number to call in with?

Confirmation number: 6722697

Thanks!

Hi aselkirk,

I've created a support ticket for you: 161108-000178. Please give us a call and reference that number, our number is found here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

G

Geekwork

Lyricist I

Dear greatest support staff, I have a similar issue with Two of my three CR100, they will not connect. I have had them all working prior to a recent move to a New home and I could get one of the units to connect to the bridge that I use for the sonos system but when the other two try they just dont find any system to connect to any help on this matter would be of great help. I have reset them and tried to connect but with no luck. Any assistance with this would be appreciated. I haven't used the controller for several years, and may think it is lagging in updating?
System is up to date as far as I can see except for this controller. System is connected to internet router via Lan from a Sonos bridge.

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