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rruotolo
Contributor II
December 7, 2014

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

  • December 7, 2014
  • 386 replies
  • 12772 views
Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect.  SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app.  That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.  

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.  

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine.  It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
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386 replies

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kenhayward
Contributor I
January 15, 2016
I am having the same issue with ,my CR100 (dusted off for guests) - diagnostic confirmation number 5370401
Jeff S
Jeff S
Retired Sonos Staff
January 15, 2016
I have included my confirmation number is: 5370312.

Hi Ken7777,

I've applied the patch to your account. You should be able to connect your CR100 once you've run updates on your system.
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Jeff S
Jeff S
Retired Sonos Staff
January 15, 2016
I am having the same issue with ,my CR100 (dusted off for guests) - diagnostic confirmation number 5370401

Hi Kenhayward,

There's a few things going on with your system preventing your CR100 from connecting. First off all but one of your Sonos components is set up to connect to your network wirelessly. This configuration does not allow for the connection of CR100 controllers. Your Sonos system needs to be in the mesh network mode with one Sonos unit wired into your main router.

Also, there appears to be a high level of interference showing on your system, likely due to your Ubiquiti access points. Using Sonos wirelessly over wireless extenders such as the Ubiquiti system is not a supported set up and can cause many communication issues between your Sonos units. This may explain why some of your Sonos units are wireless and your office unit is in the wired configuration.

Please start by wiring one Sonos unit into your main router. This is the device handling DHCP requests on your network. We do not recommend wiring a Sonos unit into a wireless extender as the wireless jump between the extender and your main router is usually not stable enough to handle Sonos device communication.

Once you have a unit wired into your main router, please stop playback on all Sonos units, then reboot each one by removing it from power for ten seconds and plugging it back in. As long as each Sonos unit is within reasonable wireless range of another Sonos unit, all the way back to your wired one, your Sonos system should then go into the wired mesh network configuration needed in order to connect your CR100.

Next we will want to change the wireless channel that your Sonos system uses so that it is different than that of your Ubiquiti system. Your Ubiquiti system is on wireless channel 1, so let's change the Sonos wireless channel to 11, here's how.

Once you've changed the channel, your Sonos units should be having a much easier time communicating with each other and the rest of your network. As I've added the patch to your account you should now be able to run updates on your system and then get your CR100 connected.

If these steps do not work, it would be best to continue troubleshooting with our phone team. Please let me know if this is the case and I'll create a support ticket for you.
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Ken7777
Lyricist II
January 16, 2016
Thanks Jeff. CR100 is now able to connect after applying the patch.
One more question, when I did the update I only power on one bridge and one connect amp, the rest of the units did not get the updates.
Do all the hardwares need to be on the same level of patch ? I have sent you another confirmation number is: 5372737.
Greg_61
Contributor I
January 18, 2016
Hi Jeff,

I'm at 6.1 and lost the patch which is needed for a CR200. My confirmation number for my diagnostic submission is: 5382255

Thanks again for all your help,

Greg
Greg_61
Contributor I
January 22, 2016
Hi Greg,

The patch has been added to your system. Please check for updates, run any that you find, then see if you can connect your CR100.[/quote]

Hi Jeff or Max,

I've upgraded to 6.1 and lost the patch. I' ve recently purchased a brand new/replacement CR200 that will need the patch.

My diagnostic submission number is:

5392432

Thanks,

Greg
Jeff S
Jeff S
Retired Sonos Staff
January 22, 2016
Thanks Jeff. CR100 is now able to connect after applying the patch.
One more question, when I did the update I only power on one bridge and one connect amp, the rest of the units did not get the updates.
Do all the hardwares need to be on the same level of patch ? I have sent you another confirmation number is: 5372737.

Hi Ken,

The Sonos components should push the patch information to other units once they are online. You can always check for updates again though.
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Jeff S
Jeff S
Retired Sonos Staff
January 22, 2016
Hi Greg,

The patch has been added to your system. Please check for updates, run any that you find, then see if you can connect your CR100.

Hi Jeff or Max,

I've upgraded to 6.1 and lost the patch. I' ve recently purchased a brand new/replacement CR200 that will need the patch.

My diagnostic submission number is:

5392432

Thanks,

Greg

Hi Greg,

I've applied the patch to your system. Once you check for updates and run any your system finds you should be able to connect your CR200.
Help others find useful content by clicking the like button and selecting the best answer to your question.
    Greg_61
    Contributor I
    January 22, 2016
    Thanks Jeff! Worked like a charm!

    Best,

    Greg
    P00r
    P00r
    Lyricist II
    January 29, 2016
    I just got a CR100 and it doesn't connect to my network, I have a bridge and all my speaker are shown as hardwired not wifi connected so should be a patch issue, I have uploaded diag 5412357 yesterday


    I got this used with an older ZP100 in a local adds like new!

    when I showed up at the guy company I found out they are a well known HI-FI Amplifier manufacturer (Montreal, Canada) mostly class A amp so it is fun to see they felt the need to look or ear at sonos material by themselves! :8
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