Skip to main content
rruotolo
Contributor II
December 7, 2014

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

  • December 7, 2014
  • 386 replies
  • 12772 views
Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect.  SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app.  That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.  

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.  

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine.  It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

386 replies

Show previous replies
Greg_61
Contributor I
November 3, 2015
I opted out. I'm following the directions once you opt out. I'll keep you updated. Thanks again!

Greg
Greg_61
Contributor I
November 3, 2015
Hi Jeff,

I took my ZP80s that were at 5.4 and started a new system with a fresh new Sonos download of the Windows Sonos controller. This worked and allowed me to update the ZP80s to 5.5. However, when I added a ZP80 that was on the beta 6.0 it says it needs an update. However, if you try to update it says Try Again.

Diagnostic: 5072020

Got to bring my beta 6.0 back to 5.5 somehow.

Thanks,

Greg
Jeff S
Jeff S
Retired Sonos Staff
November 3, 2015
Hi Jeff,

I took my ZP80s that were at 5.4 and started a new system with a fresh new Sonos download of the Windows Sonos controller. This worked and allowed me to update the ZP80s to 5.5. However, when I added a ZP80 that was on the beta 6.0 it says it needs an update. However, if you try to update it says Try Again.

Diagnostic: 5072020

Got to bring my beta 6.0 back to 5.5 somehow.

Thanks,

Greg

Hi Greg,

A Sonos unit on 6.0 will "update" to 5.5 when the registered email is no longer on the beta program. If your ZP80 is not doing that, there is something wrong. Can you send me a new diagnostic report from that system? I'll take a look at your account and see what's going on.
Help others find useful content by clicking the like button and selecting the best answer to your question.
Greg_61
Contributor I
November 3, 2015
Confirmation number: 5072125

This shows my ZP100 at 6.0 but won't "update" down to 5.5, along with a ZP80.

Thanks a million, Jeff!
Greg_61
Contributor I
November 3, 2015
Hi Jeff,

Should I try to update them wired to the ZP80 which is wired to the router?

Thanks,

Greg
Jeff S
Jeff S
Retired Sonos Staff
November 3, 2015
Hi Jeff,

Should I try to update them wired to the ZP80 which is wired to the router?

Thanks,

Greg

Hi Greg,

It looks like your computer Sonos controller is on an earlier version as well. This could be preventing the ZP80 from updating properly. Please click here to download the latest software for your PC, then try to update again.
Help others find useful content by clicking the like button and selecting the best answer to your question.
Greg_61
Contributor I
November 3, 2015
Ok will do
Greg_61
Contributor I
November 4, 2015
Hi Jeff,

Hi Jeff,

I removed the previous software and downloaded the software from your response. Still could not get the update to bring the 6.0 down to 5.5. The software detects the 6.0 unit as okay and designates the 5.5 unit as needing an update which does not occur when attempted. I unhooked the unit with 6.0 software and tried a factory reset which did not fix the problem.

Here is the latest Diagnostic confirmation number: 5073031
Jeff S
Jeff S
Retired Sonos Staff
November 4, 2015
Hi Jeff,

Hi Jeff,

I removed the previous software and downloaded the software from your response. Still could not get the update to bring the 6.0 down to 5.5. The software detects the 6.0 unit as okay and designates the 5.5 unit as needing an update which does not occur when attempted. I unhooked the unit with 6.0 software and tried a factory reset which did not fix the problem.

Here is the latest Diagnostic confirmation number: 5073031

Hi Greg,

To get this sorted out it would be best if we continued troubleshooting over the phone. I've created a support ticket for you: 151105-000126. Please give the phone team a call and reference your ticket number. You can find our phone number and hours here.
Help others find useful content by clicking the like button and selecting the best answer to your question.
Greg_61
Contributor I
November 4, 2015
Thanks Jeff again for all your help. I will give a call and set up an appointment.

Best,

Greg
Show more replies
Terms & ConditionsAccessibility statement