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rruotolo
Contributor II
December 7, 2014

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

  • December 7, 2014
  • 386 replies
  • 12772 views
Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect.  SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app.  That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.  

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.  

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine.  It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
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386 replies

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Jeff S
Jeff S
Retired Sonos Staff
July 28, 2015
Can you do the same for me?Diagnostic number 4761076.
Hi Kaleb,

Please hold down the top right and top left buttons on your CR100 for a few moments until the unit reboots. Then, please reboot your router by removing it from power for ten seconds or so. Once everything is back online, try to add the CR100 to your Sonos system again.

If that does not work, please send us a diagnostic report from your Android controller and reply here with the confirmation number.
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Kaleb DeMille
Lyricist III
July 29, 2015
Can you do the same for me?Diagnostic number 4761076.
Jeff,

I rebooted my router and rebooted the controller but it still says it cannot find a zoneplayer. Here is my diagnostics number: 4765953.
Jeff S
Jeff S
Retired Sonos Staff
July 29, 2015
Can you do the same for me?Diagnostic number 4761076.
Hi Kaleb,

In this last diagnostic I only see one Sonos unit and it is connecting to your home's wireless network. Your previous diagnostic report showed more players including a wired unit. In order to connect a CONTROL you need to have at least one Sonos component wired into your network with an ethernet cable. Please wire any one Sonos unit into your router and you should be able to add your CONTROL.

In your registration data it looks like you've set up a few Sonos systems. This could be due to resetting the controller, which causes you to create a new system from scratch. If this is the case, you will want to set your whole system up first, then add your CONTROL. To do so, wire one Sonos unit, then connect all of your controllers to that unit only. Once you have connected to one component you can add each other component to your system, including the CONTROL. For instructions describing how to add components to your system one by one, see here.
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Kaleb DeMille
Lyricist III
July 29, 2015
Can you do the same for me?Diagnostic number 4761076.
Thank you! That did it. I do have a Sonos system at my cabin, one in my office, and one at home so I might have to send in some diagnostics to get the update at my other locations. This one was at my office.
Jeff S
Jeff S
Retired Sonos Staff
July 29, 2015
Can you do the same for me?Diagnostic number 4761076.
Hi Kaleb,

That's great to hear. I added the patch to each system associated with your account. Please let me know if you run into any further issues.
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Kaleb DeMille
Lyricist III
July 30, 2015
Can you do the same for me?Diagnostic number 4761076.
Ok i am now wanting to update my home system so the cr100 can connect. I just submitted diagnostic 4768006.
Jeff S
Jeff S
Retired Sonos Staff
July 30, 2015
Can you do the same for me?Diagnostic number 4761076.
Hi Kaleb,

It looks like this particular system is not registered. As such I can't apply the update to this account. If you check your system for updates it should prompt you to register your system. Once registered I can apply the patch and you should be ready to connect your CR100.
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Kaleb DeMille
Lyricist III
July 31, 2015
Can you do the same for me?Diagnostic number 4761076.
Ok I registered the system now. I re-submitted diagnostics and the number is 4770832.
Matt_136
Lyricist I
July 31, 2015
Same problem here. 3xCR100s that won't work. Diag # 4772113. Thanks!
Jeff S
Jeff S
Retired Sonos Staff
July 31, 2015
Can you do the same for me?Diagnostic number 4761076.
Hi Kaleb,

I've added the update to your newly registered system. Once you check for updates you should be able to add your CONTROL units to your system.
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