Contributor II

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

Forum|Forum|11 years ago
December 7, 2014
386 replies
12772 views

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.

Can't Connect to Sonos

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Jeff S

Retired Sonos Staff

I have the same issue. Can you please add the update my Diagnostic confirmation number is

Hi Arjun,

That's great to hear. Please let us know if you have any more issues.

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

Shervin Farivar

Lyricist III

Hi Jeff, I'm having the exact same problem. I bought a CR100 and a CR200 from ebay, and I cannot pair them. I get the error: "This Controller was unable to connect to a Sonos component. Please Try again (1).. Could I possibly get the connection patch added to my account? My Diagnostic number is: 4525654

Hi Jeff, I'm having problems connecting a new CR200 again. Would you mind flagging my account again. The Debug ID is: 4648211.

S

Shervin Farivar

Lyricist III

Hi Jeff, trying to add a new remote and system won't let me. My Diagnostic number is: 4648211. I do have other remotes that have been paired already. Thanks.

Jeff S

Retired Sonos Staff

Hi Jeff, trying to add a new remote and system won't let me. My Diagnostic number is: 4648211. I do have other remotes that have been paired already. Thanks.

Hi Shervin,

I've added the patch back to your account. Please check for updates and try to add your CONTROL.

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

Shervin Farivar

Lyricist III

Hi Jeff, trying to add a new remote and system won't let me. My Diagnostic number is: 4648211. I do have other remotes that have been paired already. Thanks.

Thanks Jeff. I did the update and it worked.

Jeff S

Retired Sonos Staff

Hi Jeff, trying to add a new remote and system won't let me. My Diagnostic number is: 4648211. I do have other remotes that have been paired already. Thanks.

Hi Shervin,

I'm glad to hear that your system is working. Please let us know if you have any further issues.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

JeredFloyd

Lyricist II

Same problem here... all of my zones disappeared and I had to reconfigure my Sonos from scratch! It's all working now, but I took an update to 5.3.2 and now my CR100s won't connect. :-(

Diagnostic Number: 4611483

--Jered

Jeff: Indeed, it looks like one of my Ethernet jacks has gone bad. (Not the cable, and not the switch port either, strangely.) I've cabled up a zone in another room for now. Thanks!

A

Aidan Shanahan

Lyricist II

Hi Jeff, trying to add a new remote and system won't let me. My Diagnostic number is: 4648211. I do have other remotes that have been paired already. Thanks.

Hi Jeff,

Same problem, diagnostic number is 4673408, can you have a look please?

Aidan

Jeff S

Retired Sonos Staff

Hi Jeff, trying to add a new remote and system won't let me. My Diagnostic number is: 4648211. I do have other remotes that have been paired already. Thanks.

Hi Aiden,

Your ZP100 is connecting to your router's wireless signal. In order to use a CR100 you need to have at least one wired Sonos component. By wiring a Sonos unit, either your ZP100 or another device, such as a BRIDGE or BOOST, the Sonos system creates its own wireless signal. The Sonos wireless signal is required if you wish to connect a CR100.

If you have a BRIDGE or BOOST you can add it to your system and wire it to your router with an ethernet cable. At that point your whole Sonos system will switch to the Sonos wireless configuration, allowing you to connect the CR100. If you don't have a BRIDGE or BOOST you can wire your ZP100 in to your router instead.

Help others find useful content by clicking the like button and selecting the best answer to your question.

G

glenn_22

Lyricist II

I have the same issue my CR100 just wont connect to my ZP100, android, apple and pc are all connected fine.
Diagnostic number 4675712

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