CR100 coupons
This coupon rebate is the most poorly handled customer retention program I have ever witnessed. An email announcing the planned bricking of several hundred dollars of hardware purchased in good faith from the company. Great, thanks for the warning. Too bad you never asked my opinion or gave me the option of keeping it. Then you offer a single coupon for the 1 to N number of CR100s that I have. Not one coupon per device, no, just one. Although I did have to contact support to find this out. It wasn't communicated in the email announcement. So at this point, I was PO'd at this taking more time out of my day. But wait, here is a form to fill out. It requires all of my personal information (that I have in the account that I've had to create for some strange reason) and the individual product serial numbers. The completion of this step generates a third email that requires a verification of my email address, and that takes me to a screen that tells me the link as expired. Friday a fourth email arrives with the actual discount code in it.
Fast forward to today, when I decided to use my coupon to purchase a $500 Connect:Amp for my birthday which is Monday. Went to the purchase screens, yes, there are at least four of them required to purchase,Amazon has two BTW, and the code isnt accepted. It just throws an error message. Coupon not accepted for this order.
So now I am more irritated than the day I learned of the CR100 retirement. Congratulations, I am now to the point of turning off auto updates, and making sure I never provide Sonos another dime of my money.
Your Marketing and Sales department has single-handily turned a rabid, long-term (twelve year) pro customer with thousands of dollars worth of your product into an angry bitter ex-customer who will make sure everyone knows how little the company values the satisfaction of its customers.
Fast forward to today, when I decided to use my coupon to purchase a $500 Connect:Amp for my birthday which is Monday. Went to the purchase screens, yes, there are at least four of them required to purchase,Amazon has two BTW, and the code isnt accepted. It just throws an error message. Coupon not accepted for this order.
So now I am more irritated than the day I learned of the CR100 retirement. Congratulations, I am now to the point of turning off auto updates, and making sure I never provide Sonos another dime of my money.
Your Marketing and Sales department has single-handily turned a rabid, long-term (twelve year) pro customer with thousands of dollars worth of your product into an angry bitter ex-customer who will make sure everyone knows how little the company values the satisfaction of its customers.